Job overview
involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.
while operational tasks may be part of these roles, the majority of time is spent on office-based activities.
lead or senior level responsibilities
handle escalated or more complex issues
coordinate team activities or those of agency contract staff
support supervisor or manager activities
support the design, review and implementation of processes and procedure
general job description
assists customer by tracing packages, answering questions regarding fedex products and services and providing over-the-counter service and over the phone service
types or otherwise prepares various operations reports
handles customers with packages in cage
maintains and audits records and files as assigned (airway bills)
review airway bills and register as necessary.
interfaces with customers on customs related issues
provides administrative and clerical support to station ops manager
checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination
maintains neat and clean appearance of the workplace/front counter, self and uniform
recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads
may be required to perform other duties as assigned
minimum requirements
minimum education
high school degree/equivalent
proficiency in english (450 toeic points)
minimum experience
previous clerical or customer service experience in a service environment or 18 months of experience as a service agent
minimum required skills
ability to lift 70 lbs.
(32 kgs) and to maneuver packages weighing up to 150 lbs.
(68 kgs) with appropriate equipment
good general office skills required including typing, filing and computer literacy
excellent communication, organizational and human relations skills
clear and articulate speaking voice
clean cut and neat appearance
ability to successfully complete the reading, listening, sorting and math sections of the basic skills test
able to work variable shifts
application instructions (spanish)
si estás interesado en aplicar, por favor sube un solo archivo en formato pdf que contenga los siguientes documentos:
currículum actualizado
carta de intención
imagen del resultado vigente del examen toeic, con un puntaje mínimo de 450 puntos
nota:
la vigencia del examen toeic es de 2 años a partir de la fecha de aplicación.
este archivo debe ser cargado en el sistema workday, en el campo correspondiente al currículum.
?Importante: con fundamento en la política 4-15 de oportunidad de carrera del manual de gente de lac: "el hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."
?Vigencia del boletín: del 17 al 23 de octubre del *.
fedex is widely acknowledged as a world-class company.
we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
fedex is consistently named among the world's most valuable and admired brands.
some of our recent awards include:
* fortune's world most admired companies (14th)
* fortune's best places to work (15th)
* forbes's one of the "best employers for diversity"
* fedex lac included in the gptw's best workplaces in latin america ranking (24th)
* fedex mexico was included in the gptw ranking for 18th consecutive years
* fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* fedex uruguay selected by gptw among the 5 best companies to work for.
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