Director, business planning & financial analysis
hoy
you lead the way. We’ve got your back. at american express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are redefining what’s possible — and we’re proud to back each other every step of the way. When you join #teamamex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
job description
the director position within the performance & insights organization offers the opportunity to play a critical role in developing growth strategies to increase the performance of ics - international card services. The director will be a member of the lacc ics executive leadership team and have high visibility to senior executives in the region. The director will provide consultative support to the lacc region senior leadership through strategic analysis to highlight insightful trends that lead to actionable recommendations for future growth opportunities. The individual will lead a team of 16, responsible for enhancing the business decision-making process and driving growth by providing insightful and analytical recommendations across the sales and ad teams, highlighting trends, risks, and opportunities. The director and the pi lacc team are also responsible for creating organizational plan and targets and designing scorecards. Support global standardization efforts, develop and implement process improvements drive automation to gain efficiencies across core activities and functions.
qualifications
* driving thought leadership on highly strategic business initiatives; identifying growth opportunities from data and insights to create a beneficial business outcome
* consulting and collaborating with sales and account development vps and directors, internal business partners (e.g., finance, product, pricing) and other smes to analyze and lead strategic business initiatives to drive performance and profitability improvements
* set and manage field targets, portfolios, and scorecard design to drive motivated behaviour from field teams and elevate the customer experience
* leading end-to-end change management initiatives to support long term business goal achievement and efficiency gains
* oversee the creation of management reporting, data analysis, planning and performance measurement with automated solutions
* lead continuous process improvement to transform processes and tools (training, capabilities, reporting, forecast, among others)
* liaising with other regions to understand, share and implement best practices
preferred qualifications
* strategic thinking: ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skills
* communication and build relationships: superior ability to write structured and compelling messages addressed to various audiences/levels within the organization. Ability to view contrary perspectives, negotiate and gain agreement while building and maintaining relationships.
* results leadership: ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
* experienced people leader: proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment
* ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment, and culture change
* strong relationship skills and ability to build alignment among customers and key stakeholders
* self-starter and high level of accountability and able to solve ambiguous/open ended business challenges
* proven ability to take decisions and deliver results in a fast paced and highly matrixed environment
* strong work ethic with demonstrated will-to-win and high personal excellence
* familiar with customer relationship management tools (e.g., sfdc, other), as well as statistical software programming (e.g., sas, sql) or equivalent would be beneficial
* significant experience of relevant work with a university degree or equivalent
junior business analyst
azcapotzalco, distrito federal, hcltech
hcltech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, high tech, semiconductor, telecom and media, retail and cpg and public services. Consolidated revenues as of 12 months ending june 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.
work schedule: monday to friday business hours (hybrid)
skills:
* solid knowledge of finance, business principles and working knowledge of sourcing & procurement platforms
* proficient in ms office
* an analytical mind with a strategic ability
* excellent negotiation, communication and supplier management skills
* good in data analytics
* can perform spend analysis
* sap, coupa, servicenow
responsabilities:
* work with key business owners to analyze existing business processes and systems to identify pain points and opportunities for improvement
* identify problems, design challenges and conceptualize solutions to meet business partner needs
* design, develop and maintain systems, platform configurations and technologies to meet business partner needs
* provide production assistance and lead efforts to analyze, troubleshoot, and enhance business systems through system improvements, including design, testing, validation, training, and post-launch support
* develop detailed plans, gather and document business, technical, and functional requirements, and translate them into system design solutions
* conduct feasibility and pilot tests to determine the adequacy of proposed solutions, developing detailed documentation (e.g., gap analyses, business process flow charts, decision tables, features, business requirements documents, etc.) to aid in the development and refinement of new tools and processes
* provide input and support during the implementation phase, including carrying out software user testing, composing standard operating procedures (sops), and/or conducting employee training
* act as project manager or support project leadership as needed, collaborating with it and business teams to develop timelines, implement system design solutions, drive process changes, and optimize resource use across multiple projects with competing deadlines
lead business analyst
cuauhtémoc, distrito federal, aptask
hoy
job description: core banking business analyst
position overview:
* lead business analyst will play a pivotal role in the end-to-end implementation of core banking systems across latam banking institutions. This includes leading as-is vs to-be documentation, conduct gap analysis and validate target operating models, document business flows, integration touchpoints, and testing scope, maintain raci matrices and ensure sign-offs at each stage, supporting agile delivery, and collaborating with cross-functional teams to ensure successful transformation, cloud migration, and data integration.
required skills & qualifications:
* education: bachelor’s degree in business administration, finance, information technology, or a related field.
* experience: 15+ years of experience as a ba, with at least 8+ years in banking or financial services.
* proven work experience in core banking transformation/migration and upgrade projects
* proven work experience in analysis of legacy core banking systems and mapping legacy products with new age core banking systems
* solid experience with temenos, finacle, fis products, signature or oracle flexcube
* knowledge of banking operations and processes, including retail banking-deposits, lending, payments, channels, teller and customer onboarding
* familiarity with agile, scrum, waterfall
* technical expertise: strong understanding of ba frameworks and best practices; ability to create detailed business and functional documentation; proficiency in ms excel, visio, jira, confluence
* soft skills: excellent communication, bilingual spanish and english, strong analytical and problem-solving abilities, ability to work independently and manage multiple priorities
preferred skills
* experience with data migration and digital transformation initiatives
* knowledge of pci-dss, kyc, aml regulatory compliance
* ba or agile certifications (cbap, pmi-pba, scrum master, product owner) a plus
* tool expertise for designing business workflows
this role is ideal for a detail-oriented, analytically minded professional who bridges business needs and technical solutions in banking.
key responsibilities
* requirements gathering: work with stakeholders, end-users, and it to document business requirements for core banking projects
* business process analysis: analyze processes to identify optimization, automation opportunities
* documentation: create brd, functional specs, and use cases for core banking features, enhancements, integrations
* stakeholder collaboration: liaise between business users, development teams, and external vendors
* system enhancements: design, test, and implement system enhancements meeting objectives and regulatory requirements
* testing & validation: develop test plans, support uat, ensure solutions meet requirements
* change management: conduct impact analysis and risk assessment
* project support: define scope, timelines, deliverables; monitor progress
* reporting & analytics: generate reports and dashboards for decision-making
* compliance & risk management: ensure regulatory compliance (pci-dss, gdpr)
junior business analyst
cuauhtémoc, distrito federal, hcltech
hoy
similar description as above for junior roles with responsibilities and skills listed similarly.
financial business analyst
hoy
lead business analyst
cuauhtémoc, distrito federal, mphasis
hoy
job description: core banking business analyst
position overview:
* lead business analyst will play a pivotal role in the end-to-end implementation of core banking systems across latam banking institutions. This includes leading as-is vs to-be documentation, conduct gap analysis and validate target operating models, document business flows, integration touchpoints, and testing scope, maintain raci matrices and ensure sign-offs at each stage, supporting agile delivery, and collaborating with cross-functional teams to ensure successful transformation, cloud migration, and data integration.
required skills & qualifications:
* education: bachelor’s degree in business administration, finance, information technology, or a related field.
* experience: 15+ years of experience as a ba, with at least 8+ years in banking or financial services.
* proven work experience in core banking transformation/migration and upgrade projects
* proven work experience in analysis of legacy core banking systems and mapping legacy products with new age core banking systems
* solid experience with temenos, finacle, fis products, signature or oracle flexcube
* knowledge of banking operations and processes, including retail banking-deposits, lending, payments, channels, teller and customer onboarding
* familiarity with agile, scrum, waterfall
* technical expertise: ba frameworks, documentation; ms excel, visio, jira, confluence
* soft skills: excellent communication, bilingual spanish and english, strong analytical abilities
preferred skills
* data migration and digital transformation experience
* regulatory compliance knowledge (pci-dss, kyc, aml)
* certifications (cbap, pmi-pba) or agile roles are a plus
* workflow design tools experience
key responsibilities: same as above for core banking ba roles
servicenow business analyst
hoy
introduction
the servicenow business analyst will work with clients to develop implementation strategy and design, focusing on itsm, itom, itbm and custom app processes and servicenow capabilities. Responsibilities include process re-engineering, workshops, documentation, and guidance to client and servicenow resources. Travel up to 50% may be required. Requires 2+ years servicenow itsm/itbm/itom experience, strong requirements gathering and documentation, and excellent communication skills. English required. This role includes exposure to ibm services context and branding statements.
about ibm
ibm services overview and invitation to join, with emphasis on learning, curiosity, and impact. This includes a note about ibm as a large tech employer and commitment to responsible innovation.
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