¿buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral; y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, descubre la vacante que deintec tiene para ti e impulsa tu carrera en it
posición: it application development tower lead / lead of application services and delivery excellence
experiencia mínima: +8 years
idiomas: inglés c1, c2 o nativo
escolaridad: preferably scientific, technical or business discipline with an advanced degree preferred (ideally an mba)
ubicación: méxico
esquema: preesencial azcapotzalco
tipo de contrato: tiempo indeterminado
horario: lunes a viernes
purpose of the position
* strong affinity to leadership and process.
* provide leadership and process experience to efficiently lead the application development towers the american it shared service center in mexico.
* lead and manage a team of qualified specialists located in mexico.
* compliance with corporate standards and processes of the americas application portfolio.
* implement and manage a core set of resources responsible for leading technologies
* ensure quality management on all new application development.
* responsible for operations, project go-live (hand-over to production) post go-live and permanent lifecycle management.
* assure quality and performance of external service partners providing application support / development
* technical sla/ola management, effectively manage project timelines and budget.
* security control of the external service providers providing application support / development
* closely align and work with americas bu teams to deliver the overall is agenda
* define organization test goals and test strategy, evaluate and align with larger is strategy
* effective status reporting and interaction with senior management
* managing cost of quality (coq)
* build, coach and manage pools of application resources
* management of financials of provided services, incl. service budgeting & forecasting, cost center management, license control and optimization.
* on-going optimization of all applications services delivered from the center in close alignment with the americas it management team and global functional towers
* represent the is delivery centre as an attractive employer on the local market
* on-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaption
* ensure all new services are adhering to the linde standards. Authority to decide whether a service goes into production.
principal responsibilities
* service delivery responsibilities:
* manage the americas application ssc tower and act as single point of contact
* responsible for coordinating technical change management related all americas applications in scope
* ensure services are delivered as per sla and customer expectations
* hold regular meetings with technical teams, peers about service quality and delivery.
* participate in infrastructure changes/implementation support as required.
* take on the role of technical project lead as part of bigger initiatives.
* process related responsibilities:
-ensure process adherence and compliance to linde procedures & policies
-ability to think, plan and execute within defined policies and objectives
* ability to deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk management
* people management responsibilities:
* participate in selection of candidate and contribute in hiring strategy in the center
* decision-making on salary & band fitment within the team and across center with hr
* evaluation of idp's, plan for training calendar and ensure participation of relevant team members
* identification of high potentials and talent management. Develop and execute retention strategy, succession planning & other hr-related strategies from time-to-time.
* perform job evaluation as part of job evaluation committee
* performance management of direct reports along with functional manager. Review the appraisals of all team members.
* participate & be responsible as management team member for - rewards & recognition process in the center.
* ensure utilization of team members
* local management & functional alignment responsibilities:
* responsible to ensure functional alignment is working by participating/ ensuring regular communication with and between functional managers, team managers and team members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.
* ensure that all new members are taken through induction of the alignment strategy & processes
* ensure compliance with hr, legal, it security and statutory norms laid down by the ocal authorities as well as the group.
* evaluate and perform due diligence during new applications transition and retiring of existing applications.
* periodic catch-up and quarterly review of operations of operations of all applications that the role is locally responsible for.
required critical behaviors
* ability to manage and motivate a global team and build a relationship of trust within and across teams
* strong team & visible leadership with influencing and conflict management skills
* influence people in a positive way within and outside is
* ability to build networks and partnerships
* customer intimacy & strong customer orientation
* adaptability and flexibility towards change
* decision making with appropriate & timely execution
* permanent willingness to listen, learn and change
* role model in behaviors and attitude - go getter & positive
* management representative - "face of management"
* solution oriented and looking for continuous improvement
* self-motivated & effective motivator
* approachable
* passion for excellence and service-oriented attitude
* flexibility in terms of working arrangements to meet the requirements of a global role is essential
* self-responsible and pro-active
* strives for results and continuous improvements´
required key skills (functional/technical)
* good communication skills both verbally and written in english language.
* able to demonstrate a logical and methodical approach to analysis, audit, troubleshooting and problem solving
* ability to build partnerships with customers and suppliers
* ability to work together and motivate virtual americas ssc team members
* excellent people management skills
* ability to document guidelines & procedures in a way that can be understood
* ability to clarify ambiguity and drive for clear processes, roles & responsibilities.
* high ability to manage change and conflicts between teams and employees' cross cultures.
* ability to help to develop and realize the department / group is strategy
* solid understanding of is to drive business improvements
required experience
qualification
* degree standard education (preferably scientific, technical or business discipline) with an advanced degree preferred (ideally an mba)
experience
* should have overall 8+ years of it exposure with minimum 4+ years of team management skill
* experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations are desirable
* high level knowledge on all business processes supported by the windows environment
* extensive knowledge and experience of team management in an international environment and in a matrix organization
* has good understanding of technology and best practices in industry
* it consulting experience to be able to create concepts, presentation and run adequate workshops for the introduction and exploitation of new technologies
ofrecemos:
* prestaciones superiores a las de la ley: (como: sgmm, seguro de vida, fondo de ahorro, vales de despensa, etc.)
si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy. En deintec, nos emociona contar con tu talento
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: a partir de $80,000.00 al mes
beneficios:
* caja de ahorro
* estacionamiento de la empresa
* seguro de gastos médicos mayores
* seguro dental
* seguro de vida
* vales de despensa
pregunta(s) de postulación:
* experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers
experiencia:
* it exposure with minimum 4+ years of team management skill: 8 años (obligatorio)
* business processes supported by the windows environment: 4 años (obligatorio)
* it: 8 años (obligatorio)
idioma:
* inglés avanzado (obligatorio)
lugar de trabajo: empleo presencial