¿buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral; y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que deintec tiene para ti e impulsa tu carrera en it!
Posición*:it application development tower lead / lead of application services and delivery excellence*
experiência mínima: +8 years
idiomas: inglés c1, c2 o nativo
escolaridad: preferably scientific, technical or business discipline with an advanced degree preferred (ideally an mba)
ubicación: méxico
esquema: preesencial azcapotzalco
tipo de contrato: tiempo indeterminado
horario: lunes a viernes
*purpose of the position*
- strong affinity to leadership and process.
- provide leadership and process experience to efficiently lead the application development towers the american it shared service center in mexico.
- lead and manage a team of qualified specialists located in mexico.
- compliance with corporate standards and processes of the americas application portfolio.
- implement and manage a core set of resources responsible for leading technologies
- responsible for operations, project go-live (hand-over to production) post go-live and permanent lifecycle management.
- assure quality and performance of external service partners providing application support / development
- technical sla/ola management, effectively manage project timelines and budget.
- security control of the external service providers providing application support / development
- closely align and work with americas bu teams to deliver the overall is agenda
- define organization test goals and test strategy, evaluate and align with larger is strategy
- effective status reporting and interaction with senior management
- managing cost of quality (coq)
- management of financials of provided services, incl. service budgeting & forecasting, cost center management, license control and optimization.
- on-going optimization of all applications services delivered from the center in close alignment with the americas it management team and global functional towers
- represent the is delivery centre as an attractive employer on the local market
- on-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaption
- ensure all new services are adhering to the linde standards. Authority to decide whether a service goes into production.
*principal responsibilities*
- service delivery responsibilities:
- manage the americas application ssc tower and act as single point of contact
- responsible for coordinating technical change management related all americas applications in scope
- ensure services are delivered as per sla and customer expectations
- hold regular meetings with technical teams, peers about service quality and delivery.
- participate in infrastructure changes/implementation support as required.
- take on the role of technical project lead as part of bigger initiatives.
- process related responsibilities:
- ensure process adherence and compliance to linde procedures & policies
- ability to think, plan and execute within defined policies and objectives
- ability to deal with process exceptions effectively - showing flexibility, good judgment, service orientation and risk management
- people management responsibilities:
- decision-making on salary & band fitment within the team and across center with hr
- evaluation of idp's, plan for training calendar and ensure participation of relevant team members
- identification of high potentials and talent management. Develop and execute retention strategy, succession planning & other hr-related strategies from time-to-time.
- perform job evaluation as part of job evaluation committee
- performance management of direct reports along with functional manager. Review the appraisals of all team members.
- participate & be responsible as management team member for - rewards & recognition process in the center.
- ensure utilization of team members
- local management & functional alignment responsibilities:
- responsible to ensure functional alignment is working by participating/ ensuring regular communication with and between functional managers, team managers and team members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.
- ensure that all new members are taken through induction of the alignment strategy & processes
- ensure compliance with hr, legal, it security and statutory norms laid down by the ocal authorities as well as the group.
- periodic catch-up and quarterly review of operations of operations of all applications that the role is locally responsible for.
*required critical behaviors*
- ability to manage and motivate a global team and build a relationship of trust within and across teams
- strong team & visible leadership with influencing and conflict management skills
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