As acbs deductions classification analyst, you will focus specifically on customer account collections of backups (remittance) codification to gross to net or logistic deductions.what you'll be doing:
obtaining customer payment detail remittance
request additional backup support from customers
contacting customers for payment and documenting their response
escalating to collection analyst and follow up with other departments (local finance and commercial teams)
assessing and recommending escalated issues for missing information of remittance for proper coding
generating and preparing periodic unidentified balance by customers and aging
monitoring customer remittance information vs. coding process
reviewing and providing follow to different mailboxes and customer service needs
categorizing deductions based on the reason for the dispute commercial & logistic deductions (e.g., pricing, promotions, shipping)
working with internal teams (e.g., cash application, gtn deduction, local finance teams, logistic deductions, collection ) to resolve the deductions and agree on the appropriate payment adjustments
keeping accurate coding of deductions, including reason codes, amounts, and associated documentation.
generating reports on unidentified deduction trends, identifying areas for improvement, and providing insights into the deduction management process.
customer guidance and attendance to their needs to obtain first contact resolutionwhat do you need to apply?
bachelor's degree in business administration,, accounting, finance, economy or related fields
basic knowledge of order to cash/collections process and customer payment applications
prior experience in a customer service environment
basic knowledge of accounting principals
strong oral and written communication in english (bilingual/advanced)join our team and grow professionally in a dynamic, innovative, and collaborative environment.
apply now and let's make a difference together!