The talent acquisition operation service analyst ii performs operational and customer services for the entire ta department.
the role
- includes troubleshooting and providing solutions to hiring processes, compliance monitoring, managing customer inquiries, and assisting in- departments.
the role works closely with certain key vendors to integrate and manage the flow of work.
*key responsibilities*:
vendor management- manages day-to-day vendor relations with kelly services vendor (enterprise's clerical and non-professional contingent labor
solution) and sterling (enterprise drug and background solution)- reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements to
ensure quality and efficiency - attend weekly vendor calls to address performance issues- manages tier 2 customer services issues relating to sterling and kelly services and serve as escalation for the talent
acquisition team; responsible for solving issues
- sap error report/sox compliance- using daily sap error report (sox compliance) identify business issues, investigates and researches root cause to develop a
business solution recommendation; drives timely and efficient resolutions of sap errors; consults with recruiters on
- recommended solution and future process improvements to avoid future errors- constructs just-in-time training and communication to mitigate issues and errors; also ongoing monthly distribution of process
improvements, tips and training material to ta and field recruiting teams-
- identifies process gaps and recommends changes and communications needed to reduce overall errors
- independently analyzes trends and informs leadership on possible new processes and best practices based on industry
research; analyzes quantitative, qualitative and trend data:
- analyzes information from a variety of sources (i.e.
sap and taleo)
l identifies how individual data points fit into a larger circumstance
- develops and maintains reports and communicate findings to involved parties (i.e.
recruiters, search associates, and
- managers)- develops key internal/external relationships (recruiters, search associates, and managers) to drive results and customer
satisfaction- maintains key data for quarterly sox review
compliance and process improvement- reviews and assists with compliance auditing (i.e.
hire file, salary analysis, i-9)
accurate onboarding data while working closely with the recruiters- monitors i9 process and issues through our i9 hire right vendor
- conducts ongoing assessments of processes and make recommendations for improvements
- participates in ta department and team level projects focused on processes and technology improvements (i.e.
taleo steps &
technology troubleshooting- provides technical, operational, and customer service support to ta members on taleo flow and errors
- provides consultation on sterling platform system issues
- partners with ta and other hr departments, technology organizations, and ibm to build, maintain, redesign, troubleshoot
system issues, and recommend improvements- manages all ta sharepoint sites by granting permission, editing pages, publishing content, tracking and developing content
- maintains data integrity of applicant tracking system, taleo and resolve data issues
projects/taskforces- participates as a key role in projects that result in process improvements talent acquisition
- serves as a lean onboarding core team member
- plays a key role in projects, taskforces and cop's including but not limited to the core ta taskforce, customer value
- proposition project, ta technology task force, rehabilitation of correspondences core team, and the hiring manager portal
project- independently leads projects and/or makes recommendations that result in process improvements for the recruiting function, the
client, and/or best practice- talent acquisition ivr solution co-owner
- cross-trained on compliance
job requirements
knowledge/skills/abilities/experience
- bachelor's degree
- 0-2 years of related experience
- experience with balancing routine and non-routine tasks along with ad hoc requests in a deadline sensitive environment
- intermediate working knowledge of microsoft word, power point, and excel
- ability to troubleshoot and analyze complex data issues to determine root cause
- strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive in
a fast paced environment
- strong interpersonal, written and verbal communication skills
- excellent client relationship skills to communicate proactively and partner effectively with team leaders, recruiters and others in
the organization, and across functional areas
- time and project management skills
- detail oriented, creative thinker and strong problem solver