As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.your journeyattention to detail, teamwork, results orientation.additionally, you have the following:- high school diploma (bachelor's degree is preferred years related experience in customer service (quoting, logistics, after sales etc)- excellent interpersonal and communicationskills- possesses the ability to oversee multiple tasks, stay organized, and focus on details.
- may require advances problem solvingskills- sap, excel- english advancedyour contribution- enter customer orders into sap with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
- process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
- create and manage customer accounts, including "sold to" and "ship to" addresses, extend customer accounts, and maintain customer information.
- process warranty claims, create return merchandise authorizations (rmas) for system returns and other returns, and handle credit and debit memos as needed.
- answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
- conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
- manage pricing requests and product availability using sap and smartsheet applications.
- navigate sap and bpcs systems for order management and product tracking and use tss database search functions to find relevant information.tipo de puesto: tiempo completosueldo: $20,* - $25,* al mesbeneficios:- seguro de gastos médicos mayores- seguro de la vista- confiable dental- vales de despensapregunta(s) de postulación:- ¿cuáles son tus expectativas económicas?
lugar de trabajo: remoto híbrido en *, la castellana, qro.
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