**Job Details**
**What you will do**:
The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management. The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service Catalog.
**How you will do it**:
- Work with Service Owners to gather the requirements for workflow definitions, Service Level Agreements, and periodic certification to ensure the Services presented in the Service Catalog are available to deliver effective services in support of business/customer objectives.
- Lead and drive all Continual Service Improvement enhancements to the SCM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).
- Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SCM Policies and Controls.
- Contribute to drive the development, enhancement, and configuration of the ServiceNow platform in support of SCM, ensuring data quality and consistency.
**What we look for**:
- Bachelor´s Degree
- 1 - 3 years of experience
- Experience in IT Service Management processes
- Experience in Technology Services and Associated SCM best practices.
- Experience working within the ServiceNow ITSM Suite of products.
- ITIL Foundation (V3 / 4) Certification
- ITIL Service Lifecycle, Service Capability Intermediate Certifications (Recommended)
- Working knowledge of Microsoft core technologies (i.e., Active Directory, Office Suite, Microsoft SQL, Windows Desktop etc.)
- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
- Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork.