This role will be acting as a business intelligence (b.i.) resource for the manila global delivery center.
- this role is expected to lead or support the gathering, preparation, validation, analysis, and presentation of business data as well as call out risks and opportunities based on that data.
- this role is expected to understand the critical and changing data that will provide the business with the most benefit and insights.
- this role is expected to work with colleagues in manila, mumbai, possibly lisbon, mexico, and other areas where delivery centres or hubs exist, as well as locations where onshore partners hold office.
*key roles and responsibilities*
- work with large (operations/ business) data sets and derive meaningful insights (using analytics) from the data, (includes combining and summarizing data from multiple data sources to generate meaningful analysis).
- develop policies and procedures to collect, validate and analyse data.
- work with in-country service delivery managers and well as gdc local operations teams to develop metrics and management reporting based on data collected.
- explore tools to improve the reporting process and stakeholder experience. (example: data warehouse, distribution of reports through sharepoint, power-bi).
- engage with stakeholders, via robust governance to ensure transparency/ visibility of all deliverables.
*deliverables*
- conducting meetings and presentations to share ideas and findings.
- regularly publish reports such as metrics, capacity, and other reports that support business’ decision making.
- documentation of formulas, templates, and guides used for data gathering, reporting and use of tools.
- identification of possible changes to the data needed or method of presentation to optimize the benefit and insights that the businesses can gain from the reports.
- use agreed methodology of c.i. team in delivering reports.
- connect data and reports with business priorities
- able to articulate and present findings, status, results and risks to business leaders effectively, highlighting the critical elements and risks seen.
- publish and share learnings and project experiences that will benefit team members.
*qualifications*
- at least 5 to 7 years’ relevant experience in the field of mi / business intelligence.
- has handled business or organization wide projects related to analytics and reporting.
- solid project and program management skills
- experience in outsourcing processes
- knowledge in insurance, benefits, broking, financial, and consulting organizations and services.
- advanced understanding of business intelligence methodologies.
- highly analytic and can derive meaningful insights from data.
- very pro-active and adaptable. A strategic thinker that finds ways to provide a solution with urgency.
- collaborative and works well with a team
- good stakeholder management skills
- excellent communication and presentation skills
- microsoft office tools: must have excel, power bi and sql & ssis (intermediary level)
equal opportunity employer