Hcltechis a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and cpg, and public services. Consolidated revenues as of 12 months ending september 2024 totaled $13.7 billion. We are looking forjava production support location: guadalajara, jalisco, mexico- onsiteskills:3 yoe + java • snow • support experience (ticket management, sla management, technical documentation) • dual team support - support call recording and analytics as well • monitoring skills ( • communication skills • work on weekends (shift rotation covering weekends and different shifts) - availability to work with mixed schedules (every week will have different days off and office hours), availability to work on the weekends (at least 3 per month), availability to cover at least 2 night shifts a year • problem analysis skills • problem troubleshooting skills work with application teams, troubleshoot issues in all environments as a high priority, own and follow snow tickets, update documentation, support several applications in java, monitoring with priority, major incident colaboration, oncall rotation-communication skills: effective communication to collaborate with team members and stakeholders. Good english-communication skills,benefits: 100% payroll saving found grocery coupons major medical insurance 30 days of christmas bonus 12 days of vacationssend your cv in english- rosamaria.marti@hcltech.comfor latest updates, follow our page: