What we do
acsl, headquartered in antwerp belgium, is a young and growing company that provides an international b2b trading platform able to manage all aspects of online procurement.
we offer a sophisticated e-procurement solution, which allows our customers to control content, specification standards and global pricing for all major oem products in managed hardware and services catalogs and this in over 175 countries globally.
what bp desk is doing
acsl manages a large range of it resellers (referred to as bp - business partner) around the world.
the bp desk is managing the relation with all these bp's.
we have more than 20 people working for our bp desk, they all report to the bp desk teamleaders who report to the bp desk manager.
our partner support specialists (pss's) are located in various countries around the world and work from home or from one of our co-working spaces.
what you will do
the pss is responsible for building, maintaining and further developing the relation with some of the bp's.
your daily tasks/responsibilities at the bp desk will consist of following:
bp basic set up and training
bp open items management - make bp fully autonomous
bp profile completion and surveys
bp relationship and development management
bp local business development
daily tasks involve as well:
handling/prioritizing escalations, requests and/or urgent tasks from inside/outside the system
keeping track of daily/weekly kpi in regard to order processing and bp account management
following up with bp's via the platform, chats and calls
assisting bp with completion of their corporate profile and with updating orders
the job knowledge and competency is built through structured step-by-step training and supportive coaching from management and peers.
what skills we are looking for
you are precise, detail-oriented and deliver high quality work based on guidelines and procedures
you have an analytical mindset and like to solve problems
you work in a steady, consistent way and respect deadlines
you are helpful and have a supportive way of communicating with others but at the same time can be a persuasive and convincing communicator when required
you are a good and patient listener but also possess a sufficient degree of assertiveness to guide the bp in the right direction
you follow the guidelines and defined procedures
you are able to work in an (online) team environment
you want to become an expert in your job
you are willing to develop your current knowledge with further training
you have strong ms office/computer skills
you have a good knowledge of english; knowledge of other languages is an asset
you have obtained a business degree (bachelor)
why we like working for acsl
we like the multicultural work environment
we have colleagues all over the world
we enjoy the flexibility of a hybrid work model working partly from the hub office and partly from home
we can build our own career and can choose our own career path
attractive salary
if you can identify with the above, we are looking forward to receiving your application.
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