The fraud ops manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations - services team.the overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
*responsibilities*:
- manage a team, the budget and planning
- analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- lead modeling and analytical projects through completion
- evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- ensure delivery of end results and contribute to the formulation of procedures
*qualifications*:
- 5-8 years of experience in a related role
- demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- ability to persuade and influence others and negotiate with third parties
- consistently demonstrates clear and concise written and verbal communication
- demonstrated ability to remain unbiased in a diverse working environment
*education*:
- bachelor’s degree/university degree or equivalent experience
*_ escolaridad_*
- carrera universitaria (lic. En computación, actuaria, matemáticas y similares) _
*_habilidades técnicas_*
- _ experiência avanzada en bases de datos sql_
- _ experiência avanzada en el manejo de herramientas para análisis de datos_
- _ experiência avanzada en programación relacionada con análisis de datos_
- _ limpieza y preparación de datos_
- _ análisis y modelaje de datos_
- _ diseño de dashboards y reportes _
*_habilidades no técnicas (soft-skills)_*
- _ pensamiento crítico_
- _ pensamiento analítico_
- _ orientado a resolver problemas_
- _ comunicación_
- _ trabajo en equipo_
- _ inglés avanzado (deseable)_
*_ experiência en áreas relacionadas con prevención de fraudes (deseable)_*
- *job family group*:
operations - services
- *job family*:
fraud operations
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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