Job description a viva engage client is seeking a highly professional and empathetic remote receptionist fluent in both english and spanish to support a fast-growing u.s.-based law firm representing injured workers. This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. Youll be the first point of contact for clients, helping them navigate legal processes with care and professionalism. job duties: answer incoming calls through a voip system in both english and spanish deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel forward calls to the appropriate departments and take accurate messages schedule appointments and manage calendars draft and send professional emails communicate with internal teams using microsoft teams and office 365 maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries requirements: fluent in english and spanish (able to read, write, and speak with near-native fluency) previous experience in customer service or reception (experience in a legal setting is a plus) reliable high-speed internet and a dependable computer setup willingness to work on colombian holidays (u.s. holidays are observed and paid) strong sense of responsibility, punctuality, and commitment to quality work empathy, professionalism, and a growth-oriented mindset willingness to undergo background checks and additional screenings benefits: monday to friday schedule100% remote positionworking hours: 8 am 5 pm pacific timeindefinite-term contractpaid time off in your first yearinternet and electricity allowance (750 mxn/month) job type: full-time salary: 16,000 mxn/month + 750 mxn monthly allowance for internet and electricity + all mexican labor law benefits take the next step: if you're a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you. Resumes must be submitted in english. Esta vacante viene de la bolsa de empleo talenteca.com: