*about the team*we are a dynamic technology team that provides exceptional customer service to synopsys employees across the united states, canada, mexico, and chile.our team is responsible for the logistics and support of all end-user laptops across the americas.the americas' desktop support team provides software, hardware, and networking support for synopsys employees.we partner with other regional teams to provide high-quality support worldwide.our team values include attention to detail, organizational skills, and a strong technical skillset.*about synopsys, inc.*general responsibilities*:we seek a talented, energetic person to join our team supporting synopsys's infrastructure and r&d teams.our team's mission is to provide world-class it support for synopsys.*primary duties and responsibilities*:- help with ongoing project and site activities at synopsys zapopan office- provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.- assist in the it asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to a new system.- maintain passwords, data integrity, and file system security for the desktop environment.- support new hire experience through weekly meetings and presentations.- travel, as needed, to support field site projects.*secondary duties and responsibilities*:- assists in maintaining network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring, and disposing of it assets.- assists other teams within the information technology organization with the support of their projects, hardware, and software- assists in the support of the computer room and data center operations.- document troubleshooting and communications in a ticket system and meet relevant ticket slas based on the ticket priority.*skills and knowledge*:- fluent in both spoken and written english- proficient with the windows and macos operating systems- applicants must be familiar with the microsoft office suite.extensive experience with excel and sharepoint is a plus- has working knowledge of the mobile wireless operating systems (ios and android)- thorough understanding of pc hardware and efficient troubleshooting techniques.- have knowledge of networking terms and infrastructure and experience navigating and troubleshooting networking options (wifi, wired, vpn) on a pc.- ability to maintain effective relationships with colleagues and internal customers- ability to communicate highly technical information to both technical and non-technical personnel- develops, documents, and implements standard operating procedures and customer service guidelines relating to it support- ability to multitask and transition quickly between multiple issues- high level of accountability and ability to manage initiatives from start to finish with mínimal supervision*experience/education*:ba or bs or a minimum of two years of related experience is preferred.*physical requirements*:ability to move up to 40 pounds of hardware occasionally and the ability to carry a negligible amount frequently to support a variety of office equipment