Cuauhtemoc, distrito federal didi global
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overview - didi global (ssl latam)
company overview: didi global inc. is the world’s leading mobility technology platform offering app-based services across markets including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, auto solutions, food delivery, intra-city freight, and financial services. Didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. The company collaborates with policymakers, the taxi and automobile industries, and communities to solve transportation, environmental, and employment challenges through ai technology and localized smart transportation innovations. Didi aims to create better life experiences and social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
team overview: the growth operations team drives growth in a fast-paced, data-driven environment. You will work in a tight team to build and run didi’s business across all spanish speaking latam (ssl). The role involves designing new features, identifying improvement opportunities, and collaborating with global engineering to develop and prioritize features that scale across ssl.
role 1: process improvement senior analyst (nutanix)
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the opportunity
at nutanix, you will join the revenue operations team, a close-knit group located across the usa. The team emphasizes support, collaboration, and continuous improvement in a remote, travel-free setup. You will report to the senior manager, revenue operations.
your role
* map, analyze, and document existing processes across departments.
* identify inefficiencies, bottlenecks, and gaps in workflows.
* develop actionable recommendations to streamline processes and improve compliance.
* benchmark industry best practices to drive operational excellence.
* collaborate with stakeholders to ensure alignment on process changes.
* monitor and report on performance of implemented process improvements.
* facilitate training and develop process documentation for stakeholders.
* support the team manager in prioritizing initiatives and managing resources.
what you will bring
* bachelor’s degree in business administration, industrial engineering, information systems, or related field.
* 7+ years of experience in process improvement, preferably within a software/saas revenue operations context.
* proficiency with process mapping tools (visio, lucidchart, bizagi modeler).
* experience with data analysis and visualization tools (power bi, tableau).
* english and spanish proficiency; strong written and oral communication.
* knowledge of lean/six sigma methodologies; salesforce experience; itil knowledge is a plus.
* strong analytical, stakeholder management, and change-management abilities.
hybrid: this role operates in a hybrid capacity with guidance provided by the manager.
role 2: cx process improvement (marketplace operations) – merama
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about us
merama seeks to become the largest online group of brands in latin america, partnering with leading merchants across latam to fuel hypergrowth. The customer experience team focuses on customer advocacy across channels and merchants, aiming to boost loyalty, engagement, and revenue through data-driven, scalable experiences.
role for you
you are passionate about customer service, customer experience, and customer-centricity. You will innovate and influence change across marketplaces kpis, policies, and operations.
main responsibilities
* assess customer experience and care needs across importation, distribution, logistics, and full commerce requirements.
* lead change in marketplaces kpis; establish productivity and quality standards.
* ensure brand policies and business continuity; manage and improve care operations performance.
* summarize and analyze marketplace trends, needs, and opportunities; communicate kpi requirements.
* collaborate with brand owners to transfer vision to operations; immerse in business processes and systems.
qualifications
* 4-6 years leading marketplaces operations; 2-4 years in customer experience or care.
* knowledge of ratings/reviews, chatbots, logistics operations, and cross-functional collaboration.
* spanish and english proficiency; portuguese a plus.
* experience with loyalty or customer engagement projects; familiarity with e-commerce platforms.
merama is an equal employment opportunity employer and values diversity; detailed policy available on request.
role 3: sr specialist data analysis – at&t
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job description
at at&t we’re redefining connectivity to serve customers with products and services that create connections and improve lives.
key roles and responsibilities
* create and sustain processes, tools, and support structures.
* create and populate metadata; develop data models and data flow diagrams.
* collaborate with dbas to transition models into implementation.
* apply data mining for synchronization, reconciliation, and root-cause analysis.
* quality control and auditing of databases; analyze system changes for qa.
education & career requirements
* bachelor’s degree in business, is, engineering, math, or sciences; or equivalent experience.
* 2+ years related experience; bilingual in english.
* sql knowledge; power bi or tableau experience.
location: naucalpan de juarez, estado de mexico, mexico
at&t eeo policy applies and reasonable accommodations available.
role 4: associate - digital product operations – american express
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overview
american express culture emphasizes innovation, values, and leadership behaviors; team amex supports well-being, leadership development, and career growth.
impact
roles include digital transformation leadership in insurance services, operational efficiency improvements, and development/execution of digital transformation roadmaps to enhance customer experience and business growth.
key responsibilities
1. develop and execute a comprehensive digital transformation strategy aligned with business objectives.
2. analyze operational processes to identify opportunities.
3. collaborate with cross-functional teams (amex, carriers, proventel).
4. identify and prioritize transformation initiatives; define strategies with all involved teams.
5. design digital journeys, eliminate duplicates, and develop online dashboards.
6. foster innovation and use of emerging technologies (ai).
7. build relationships with external partners and vendors; establish governance and controls.
8. set metrics to measure success; manage third-party vendor capacity.
9. communicate progress to stakeholders; ensure regulatory and industry standards compliance.
10. provide leadership and guidance for digital transformation initiatives.
benefits include base salary, bonus, health insurance, retirement support, flexible work arrangements, parental leave, wellness programs, and career development opportunities.
role 5: product marketing and operations manager, ads – tiktok
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overview
tiktok drives creativity and joy through short-form video with a global footprint. The creative product operations team supports advertisers, creators, and partners to deliver high-performing ad creatives at scale via tiktok creative exchange (ttcx).
responsibilities
* work with global business solutions to provide creative production support across tiktok ad solutions.
* drive adoption of creative products and revenue growth; design gtm strategies for tiktok creative solutions.
* provide product strategy inputs; collect advertiser/client feedback; develop creative insights and market education.
* lead advertiser meetings, workshops, trainings; onboard partners; identify opportunities; collaborate cross-functionally.
* represent tiktok in external meetings with executives; uphold integrity and ethics.
qualifications
* 3-5 years in product operations or client-facing/business development; ability to thrive in fast-paced environments.
* experience with creative solutions/production and cross-functional collaboration.
* analytical and international teamwork experience; strong product sense.
* fluent in spanish and english; portuguese a plus.
tiktok is committed to inclusion and diversity and encourages applicants from all backgrounds.
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