Job overview
we are seeking a seasoned operations director to lead our hotel's daily operations, ensuring seamless guest experiences and efficient hotel management.
* key responsibilities:
* oversee and coordinate all hotel departments, including housekeeping, front office, guest service, maintenance, security, and laundry.
* foster a positive and motivating work environment that encourages teamwork and excellence.
* implement and enforce policies and procedures to maintain high service quality and guest satisfaction.
* assist in developing and managing the hotel's operational strategies, monitoring expenses, and ensuring operations stay within set limits.
* address and resolve guest complaints or issues effectively, providing a positive and memorable experience for all customers.
* analyze and evaluate operational processes, proposing improvements to enhance efficiency and profitability.
* report directly to the general manager, providing updates on hotel performance, operations, and new initiatives.
requirements
* qualifications:
* studies in hotel management, tourism, operations management, or a related field.
* previous experience of at least 3 years in a luxury hotel role with a background in rooms.
* strong leadership and team management skills, with the ability to inspire and develop staff.
* knowledge of hotel management software and reservation systems.
* excellent verbal and written communication skills in english.
* commitment to guest satisfaction and the ability to effectively resolve issues.
* ability to analyze operational and financial data and make informed decisions based on those insights.
what we offer
as an operations director, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional results. We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative and supportive work culture.
how to apply
to apply for this exciting opportunity, please submit your application, including your resume and cover letter. We look forward to hearing from you!