Overview join to apply for the global service desk analyst i (remote opportunity) role at hyatt. Hyatt hotels corporation seeks an enthusiastic global service desk analyst i to join our field technology team. You will collaborate with the broader technology team and be instrumental in continuing hyatt's leadership in hospitality. You will join a team committed to curiosity, skill-building, and building connections with colleagues, customers, and guests. Why hyatt – hyatt values belonging and a culture of care. Since 1957, hyatt has focused on people and guests, with growth across hotels, brands and business lines that create exciting career opportunities. Responsibilities respond to incoming it service requests via phone, email, or chat in a timely and courteous manner log, categorize, and prioritize service tickets using the servicenow platform provide basic troubleshooting for hardware, software, and network issues assist users with password resets, access requests, and account-related inquiries escalate unresolved or complex technical issues to tier 2/tier 3 support teams follow predefined scripts and knowledge base articles to complete routine support tasks ensure a high level of customer service and maintain professional communication with end users participate in ongoing training and development programs to enhance technical and customer service skills qualifications experience required: 1 years of experience in a service desk, it help desk, or technical support role exposure to troubleshooting windows and/or macos common applications (e.g., microsoft office 365), and networking issues experience handling it support tickets using platforms like servicenow, zendesk, or similar systems familiarity with itil frameworks such as incident, problem, change, knowledge management ability to work in a global, fast paced, and collaborative environment comfortable working in a multinational environment with users across various time zones excellent problem-solving skills proficient in english (both spoken and written) with strong communication skills willingness to work flexible hours to support a global user base experience preferred: associate or bachelor’s degree in information technology, computer science, or related field (or equivalent experience) experience using servicenow or other enterprise it service management (itsm) platforms a plus exposure to active directory for account management (e.g., unlocking accounts, resetting passwords, group memberships) familiarity with remote support tools such as teamviewer, bomgar, or microsoft remote desktop exposure to knowledge base usage and contribution for process improvement multilingual support experience is a plus, especially english, spanish, or mandarin the position responsibilities outlined above are not all encompassing; other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: research shows that individuals tend to apply to jobs only if they meet all listed qualifications. If you’re inspired to enhance your career, apply. We’d love to consider your unique experiences and how you could make hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. Seniority level entry level employment type full-time job function information technology industries: hospitality referrals increase your chances of interviewing at hyatt. J-18808-ljbffr