Remoto: Teletrabajo
Technical Support EngineerAt HCL, we are seeking highly skilled technical support engineers to join our team. As a technical support engineer, you will play a critical role in providing exceptional technical support to customers and partners via various channels.- Key Responsibilities:- - Provide timely resolution to complex issues related to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, Flexera SaaS application and/or configuration issues.- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.- Maintain product, platform, and industry knowledge necessary to offer outstanding technical support to customers.- Lead periodic internal team training as scheduled.- Participate in on-call weekend rotation, as needed.Requirements:- Experience:- - 3+ years of professional experience in a Technical Support role.- Skill Set:- - Strong analytical and problem-solving skills.- Passionate customer orientation and dedication.- Excellent verbal, written, and listening communication skills in English.- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs).- Manage time, goals, and priorities to improve and add value continuously.- Certifications:- - AWS Cloud Practitioner or Azure Fundamentals certifications.- Education:- - Bachelor's degree in computer science, information technology or related field.Benefits:- Financial Benefits:- - Christmas bonus 30 days.- Vacation bonus 25%.- Health and Wellness:- - 100% Payroll schema with Social security IMSS.- Life Insurance.- Major medical insurance.- Time Off:- - 12 vacation days at first year.- 13% Saving funds ($108,000 anuales aprox).- Remote Work:- - Meals Allowance ($3,400 mensuales aprox).- Remote bonus ($850 mensuales aprox).