Job function: sales the role:
we strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves.
this is the basis of our diversity, equity, inclusion, and belonging initiatives.
we are thrilled to announce an opportunity to join our team as:
*account manager*
*farmer*
full-time | office: mexico city
the account manager at softwareone cultivates and maintains strong client relationships, focusing on revenue growth and solution delivery.
they act as the main contact for client inquiries, driving upselling, cross-selling, and contract renewals.
collaborating with internal teams, they ensure seamless solution delivery and address client needs promptly.
they oversee solution delivery progress, allocate resources effectively, identify expansion opportunities, and track performance metrics for reporting.
*what your day-to-day will look like*:
- * client relationship management*: build and maintain long-term relationships with clients, understanding their needs and acting as the main point of contact for inquiries and feedback.
- * revenue growth*: take responsibility for revenue, profit/loss, and growth objectives for assigned client accounts, identifying opportunities for upselling, cross-selling, and contract renewals.
- * team collaboration*: collaborate with operations managers and customer success managers to ensure timely and successful delivery of solutions, coordinating with internal teams as necessary.
- * solution delivery oversight*: monitor the progress of solution delivery, proactively addressing any challenges or obstacles that may arise during implementation.
- * resource allocation*: effectively utilize company resources to handle client inquiries, solve problems, and provide value-added services, involving relevant teams as needed.
- * opportunity identification*: continuously evaluate client accounts for expansion opportunities and propose innovative solutions to meet evolving client needs.
- * performance tracking and reporting*: track key performance metrics related to revenue, client satisfaction, and account growth, preparing regular reports for internal stakeholders.
what we need to see from you:
*mandatory qualifications*:
- relevant education and extensive experience in the role of account manager in technology solutions.
- deep knowledge of the specific technological solutions and project management offered by the company, including planning, execution, and supervision of technology implementation projects, such as technology management software, data analysis platforms, cybersecurity, among others.
- demonstrated ability to cultivate and maintain strong, long-lasting client relationships.
excellent verbal communication skills, with the ability to articulate ideas, negotiate terms, and influence stakeholders effectively.
in-depth understanding of the industry and market landscape relevant to the organization's products or services.
- strong analytical skills and the ability to understand clients' business challenges and leverage technology solutions to address them effectively.
*desirable qualifications*:
- advanced english proficiency.
- aws, gcp, and/or microsoft certifications.
- *strategic account planning*: develops and maintains strategic account plans to enhance value-driven relationships with clients.
- *customer orientation*: commitment to delivering exceptional customer service and exceeding client expectations, with clear awareness of the client's business strategy and planned business outcomes.
- *results-oriented mindset*: focus on achieving revenue targets, driving business growth, and maximizing client satisfaction.
*behavioral skills*:
- * team collaboration and orchestration*: strong collaborative skills with the ability to work effectively in a team environment and orchestrate complex processes across different internal units.
- *adaptability and resilience*: flexibility and ability to adapt to constantly changing priorities, market conditions, and client requirements.
demonstrates resilience in managing challenges and setbacks.
- *continuous learning orientation*: proactivity in staying updated on industry developments, emerging technologies, and best practices in account management and customer success.
commitment to ongoing professional development.
*benefits*:
- a unique culture with lived corporate values for an appreciative and supportive work environment.
- employee recognition programs.
- a variety of training and development opportunities.
- employee referral bonus program.
- multicultural team interaction.
- giving back to society: employee initiatives.
- corporate events.
- latest technologies for our customers and colleagues.
- and much more.
at softwareone, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, na