Join to apply for the warranty auditor for (fom & naem) role at ford méxico
job description
na
responsibilities
* conduct warranty audits at dealerships located throughout mexico and naem.
* conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable region personnel.
* prepare for audit action: review dealership warranty dashboard reports for performance and history, draft and distribute announcement letter to dealers and region personnel.
* review and identify repair orders with potential repairs for disallowance that do not comply with ford motor company policy and present findings to dealership and region personnel.
* comply with individual local's warranty audit legislative requirements where audit action will occur.
* maintain contact with fcsd regional personnel during audits to ensure communication and participation.
* submit audit paperwork/file and expense reports in a timely manner after audit has been completed.
* investigate allegations of improper warranty practices.
* assist fcsd regional personnel with warranty concerns as needed.
* collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures.
* participate in global warranty operations meetings and/or events.
qualifications
* ability to manage difficult discussions with dealership personnel.
* strong computer skills (ie, word, pdf, etc.).
* ability to work with minimal supervision and maintain travel schedule.
* familiar with the warranty & policy manual.
* exceptional written and verbal communication skills.
* ability to facilitate dealer meetings in detail.
* root cause identification skills.
* strong analytic and decision-making capabilities.
* strong technical background, required.
* fcsd field experience, required.
* thorough knowledge of automotive fixed operations, required.
* experience working with dealer principals and dealership management teams, required.
* ability to navigate the warranty dashboard, professional technician society (pts) website and one warranty solution (ows).
* willing to travel a minimum of 70% throughout mexico and naem.
seniority level
entry level
employment type
full-time
job function
accounting/auditing and finance
industries
motor vehicle manufacturing
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