Ratehawk is part of emerging travel group — a pioneering travel-tech company also known for its two other brands, zenhotels and roundtrip, spanning over 220 markets worldwide.our mission is to create, distribute, and operate the most convenient travel products.we constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.api account manageras an api account manager, you will be central to optimizing api performance through data analysis, working with various teams to refine our offerings, providing technical assistance, and expanding our partner base.what you'll doapi optimization: leverage a data-driven approach to analyze and monitor api performance and identify areas for improvement to optimize api usage, ensuring partners are utilizing our apis effectively to drive growth and engagement.cross-functional collaboration: collaborate with commercial, technical, and product teams to enhance the api product offering, ensuring it meets partner needs and supports ratehawk's overall strategic objectives.technical troubleshooting: provide technical support to partners regarding api usage, and collaborate with our technical teams to resolve any api-related issues that may arise.business development: identify and pursue opportunities to expand our api partner base, driving increased revenue and expanding our market presence.travel: spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.requirementsrelevant experience: 2-5 years in the travel industry reviewing and monitoring the technical performance of api connections.
experience managing onboarding of api-connected customers and analyzing technical performance, error rate, traffic, and look-to-book ratio.language knowledge: fluent in english and spanish.travel requirements: up to 20% travel time may be required.personal skills: proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with a fast-changing business environment, team-player, data-driven decision-making.analytical skills: metrics-driven, comfortable with numbers.international mindset: ability to understand and work across a wide range of cultural contexts, reflecting etg's global presence.work permit: must be a citizen or permanent resident of mexico.location: mexico.hiring processhr interviewhiring manager interviewregional director interviewreference checkjob offerbenefitsflexible schedules and opportunity to work remotely.ambitious and supportive team who love what they do, appreciate each other, and grow together.internal programs for adaptation and training, development of soft skills, and leadership abilities.partial compensation for participating in external training and conferences.corporate english school: group and individual lessons, speaking clubs with colleagues from all over the world.corporate prices on hotels and travel services.mytime day off – an extra non-working day without loss of compensation.
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