As a sr. Business analyst, you will be responsible for analyzing customer needs and designing an exceptional customer portal that provides a world-class user experience and meets the diverse requirements of our clientele.
key responsibilities
* conduct thorough analysis of customer needs and requirements to design a top-notch customer portal that enhances user experience and meets customer expectations.
* develop it solutions leveraging ai to optimize business processes across customer experience, logistics, manufacturing, and commercial areas.
* drive change management initiatives to onboard customers to e-commerce and portal platforms efficiently.
* provide technical support and training to customer service teams on newly implemented technologies.
requirements:
* proven experience in business analysis and customer portal development.
* strong understanding of ai-driven technologies and their applications in business process optimization.
* excellent communication and project management skills.
benefits:
* opportunity to work with a dynamic team and contribute to the development of cutting-edge customer portal solutions.
* professional growth and development opportunities.