About grupo vidantagrupo vidanta is one of the leading hospitality, entertainment, and tourism groups in latin america, known for its innovation, scale, and commitment to world-class guest experiences. Joining grupo vidanta means becoming part of an organization that values leadership, collaboration, continuous improvement, and long-term career development, while working on high-impact projects that shape the future of customer experience and operations. About the role the pmo manager is responsible for leading and governing technology-driven projects across contact center, revenue operations, accounting, and it environments. This role ensures that strategic initiatives are delivered on time, within scope, and aligned with business objectives, while driving operational efficiency, scalability, and an enhanced customer experience. The pmo manager serves as a strategic bridge between business stakeholders, it teams, vendors, and operational leaders, ensuring the successful execution of initiatives related to contact center platforms, automation, crm, telephony, ai, workforce management, quality management, reporting, and customer experience technologies. Key responsibilities lead and manage end-to-end technology projects across contact center operations, revenue management, accounting, and it. Develop and maintain project plans, timelines, governance models, and status reporting frameworks. Establish and enforce pmo standards, methodologies, documentation, and project governance processes. Monitor and control project scope, risks, dependencies, budgets, and resource allocation. Ensure alignment between business objectives and technology implementations. Drive and oversee initiatives related to: contact center platforms (e.g., nice), crm integrations, ai and automation solutions, omnichannel communication (voice, whatsapp, sms, email, chat) create executive-level dashboards, reports, and presentations for leadership and key stakeholders. Ensure operational readiness, change management, and adoption strategies for new technologies. Manage vendors and technology partners to ensure delivery quality and roi. Required qualifications bachelor's degree in business administration, information technology, engineering, or a related field. 5+ years of experience in project management or pmo leadership roles. Proven experience managing technology projects within contact centers, bpos, hospitality, or customer experience environments. Advanced proficiency in project management tools, including: smartsheet, microsoft project, lucidchart strong analytical, organizational, and leadership skills. Excellent communication and stakeholder management capabilities. Advanced english proficiency (written and verbal). Preferred qualifications pmp, scrum master, agile, or pmo-related certifications. Experience with ai-driven customer service technologies. Knowledge of revenue operations and customer journey optimization. Experience leading large-scale digital transformation initiatives. Familiarity with kpi-driven operational environments.