Consultor sénior de relaciones de los (isla guadalupe)

job summary

act as point of contact for associates and people managers for any type of conflict resolution globally.

key tasks & responsibilities (essential functions)

• conduct fair and thorough investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching.
• manage complex global associate relations issues and connect with hr managers and people managers for complex issues and disciplinary actions.
• partner with hr manager to develop and implement integral associate relations best practices and programs.
• resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance.
• provide people managers with information on policies and procedures, the appeal process, and the corrective action process.
• perform associate file duties as necessary, including coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other human resources personnel, assisting with regulatory audits and surveys.
• manage the work to resolve associate relations issues by partnering with people managers and associates, administering policies, and recommending effective solutions for addressing workplace issues.
• maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
• analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes.
• respond complaints through ticketing system.

skills and minimum experience required

• 2 years of experience in similar positions.
• knowledge of local legislation.
• assertive person in conflict management.
• experience with unionized employees.
• high level of concentration and attention to detail.
• advanced use of ms office (excel intermediate - graphs and pivot tables).
• excellent communication and complaint handling skills.
• availability to move and rotate on different plants.
• experience in organizations with plants with between 800 - 1000 employees.
• intermediate english (oral and written level).