Overviewwe are seeking a cloud engineer to support the engineering and maintenance of azure virtual desktop (avd) and multi-cloud environments. This role is responsible for the technical health of virtualized workspaces and general cloud infrastructure, combining project-based engineering with responsive customer support.key responsibilitiestechnical engineering: deploy and maintain avd host pools, workspaces, and application groups in accordance with established performance standards.engineering & customer support: perform troubleshooting and resolution for incidents and service requests, ensuring that support actions are grounded in data and actual customer impact.devops & iac execution: use iac to manage the deployment of image galleries, session hosts, and networking components to ensure consistency across cloud environments (experience with terraform or nerdio manager is preferred).ci/cd maintenance: create, implement, and manage automated deployment pipelines for image management and infrastructure updates via github or gitlab or similar.resource integration: manage technical integrations between avd and azure services, including entra id, azure files, and fslogix profile containers.on-call rotation: participate in a 24/7 on-call rotation to maintain platform stability and protect mission-critical customer operations.technical requirementsazure competency: deep expertise and experience with azure virtual desktop (avd) and native azure services.multi-cloud expertise (desirable): general cloud experience in aws and gcp is highly desirable to support our broader infrastructure modernization strategy.tooling & iac: working knowledge of terraform; experience with git workflows (github or gitlab or similar) for version control.networking: solid understanding of cloud networking fundamentals, including vnets, expressroute, and network security groups (nsgs).devops knowledge: ability to work within established ci/cd and automation frameworks to reduce operational toil.1) virtualization & vdi foundationsunderstanding of vdi architectures (pooled vs. personal, multi-session vs. single-session).knowledge of hypervisors, brokers, session hosts, fslogix profiles, and storage interactions.capacity planning for cpu, ram, and iops based on user workload profiles.techniques to optimize login performance through profiles, gpo, and os tuning.creation and management of host pools, session hosts, app groups, and workspaces.configuration and tuning of scaling plans and auto scale policies.troubleshooting avd login issues such as black screens, slow logons, or fslogix failures.understanding of avd connection stages and diagnostic tools.experience with scheduled scaling and burst-traffic planning.ability to perform controlled rollouts and pilot deployments.3) performance engineering & troubleshootingidentification of system bottlenecks (cpu ready time, ram pressure, disk latency, network congestion).use of azure monitor, log analytics, and insights to diagnose performance issues.application performance profiling and resource consumption analysis.knowledge of nic, driver, and gpu optimization for vdi environments.4) automation & operations at scaleautomation of maintenance cycles (patching, reboots, image updates, draining).standardization of tags, naming conventions, and configuration baselines.creation of clear operational documentation and sops for support teams.5) cost optimization for vdiright-sizing vm skus based on telemetry and usage patterns.efficient configuration of autoscaling and session density targets.optimization of storage performance and cost for os, temp, and fslogix disks.monitoring of azure cost management dashboards, budgets, and alerts.6) security & compliance in vdiexperience managing patching for session hosts and images.capability to run and respond to vulnerability assessments.ensuring secure and redundant data storage across azure storage solutions.familiarity with compliance requirements and audit readiness.deployment and administration of nerdio manager for avd.configuration of autoscaling, image management, and automation through nme.integration of scripted actions for host lifecycle tasks.monitoring of cost, performance, and operations using nerdio dashboards.troubleshooting nme tasks, logs, and orchestrated operations.8) incident management & reliabilitydesigning and implementing vdi monitoring strategies.execution of proactive incident response workflows.performing root cause analysis and post-incident improvement actions.maintenance of runbooks for common incidents (profile issues, agent errors, connectivity failures).collaboration with microsoft and third-party vendors for escalated issues.9) knowledge transfer & enablementdelivery of technical training for operations center and service desk teams.creation of technical documentation, diagrams, and troubleshooting guides.definition of escalation paths across l1–l3 support layers.development of labs or sandbox environments for hands-on training.benefitsmedical, dental and life insurance. Savings fund, vacations bonus, christmas bonus, grocery bonus, annual bonus.ptosvacations and holidays.perkspaid office parking. Discount programs: medical related discounts.locationin the heart of puebla, with views of popocatepetl volcano, restaurants and amenities close by.sponsored eventsteam social events and christmas dinner.sport activityjoin your colleagues in various sport activities in the area.eat & drinkenjoy a kitchen stocked with drinks, coffee, and snacks free of charge.
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