Job titlehr contact center advisor (cubrimiento por maternidad)
job description about signify
through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the internet of things, we're breaking new ground in data analytics, ai, and smart solutions for homes, offices, cities, and beyond.
at signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
more about the role
this is an exciting job opportunity for you to light the way as a hr contact center advisor in huxquilucan mx with signify.
* provide end-to-end customer support for hr related inquiries via phone, email and hr portal; escalate cases where guidance or clarification of policies and procedures is required.
* provide excellent customer service while adhering to defined standards and global data privacy rules.
* perform customer-related data gathering.
* identifies key issues and patterns from partial conflicting data.
* actively identify improvements according to lean ways of working and participate in lean process improvement activities.
more about you
while we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
* bachelor’s degree preferred.
* call center experience, or related.
* strong in verbal and written communication skills.
* can consistently deliver high quality customer service in a professional and efficient manner; able to meet deadlines.
* knowledgeable of hr processes, systems, and policies; ideally experienced with benefits/human resources/payroll.
* bi-lingual in spanish, english.
* experience with us benefits is a must
everything we’ll do for you
you can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.
we believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
come join us, and together we can light the way.
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