Subject matter authority for global warranty management (gwm), service policies and procedures and warranty administration.
- supports integration of warranty administration functions.
- provides warranty support for all of the zone team members.
- develops and implements necessary dealer training.
- coaches dealers, managers of aftersales and district managers of aftersales in the area of warranty administration.
- holds themselves and others accountable for demonstrating gms values and cultural behaviors.
- performs other related duties as assigned.
additional job description
district manager aftersales
the district manager aftersales is the organization responsible for supporting gm\'s global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
as a district manager aftersales, your responsibilities will be:
* sales targets and market share
* assisting the dealer in implementing initiatives to increase customer pay business
* focus on processes and performance at service lane
* search for promotions and market opportunities to bring customers to service lane
* incorporate aftermarket initiatives within the overall business plan distributor
* implement and follow up the 25 point inspection as means to increase parts sales per vehicle
* support dealers with rim in order to optimize and meet required targets for compliance
* promote and include dealers in yearly marketing plan as guide for increasing customer retention
* improve customer retention
* ensuring that information is shared by dealers by means of data sharing
* identifying opportunities aimed at the implementation of a crm process
* incorporate the concept of customer retention in the overall business plan distributor
* developing staff skills aftermarket distributor
* guide the integration of aftersales as one whole team (parts and service)
* promoting participation and effective use by the dealer in gmm retention initiatives: chevrolet express service
* bdc (business development center)
* standard maintenance costs
* marketing programs and service promotions
* supporting the initiative of outstanding customer experience (oce)
* improving csi
* supporting the implementation of the standard gmm operation and facilities
* ensure staff aftermarket distributors are trained / certified
* representing gmm and its brands as ambassador
* to ensure a proper process of executing service recalls
* maximize the profitability of distributor
* assisting the dealer in identifying areas to improve profitability through business process.
* ensuring that the dealer takes advantage of rebates and incentives available
* development of plans to improve the performance of the distributor in the scorecard
requirements:
open to travel within mexico
education:
* - industrial engineering, bachellor in bussiness or similar
languages:
* - english language proficiency. This role requires communications conducted in english
skills
* - innovation management
* - problem solving
* - dealing with ambiguity
* - managerial courage
* - high level of oral and written communication skills
* - interpersonal skills to work effectively with others
* - high level analytical ability where problems are unusual and complex
experience
* - recommended previous jobs in automotive industry as business manager or district sales manager
* - project management
diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression, or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within general motors.
about gm
our vision is a world with zero crashes, zero emissions and zero congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
why join us
we aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our work appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or l
hoy
job responsibilities:
1. Execution of regional sales targets: responsible for automotive sales in designated areas according to the company\u2019s sales targets, ensuring the completion of sales tasks.
2. Dealer management and support: assist in the daily management of dealers in the region, conduct regular visits to understand their sales performance and needs, and provide necessary business support and training to enhance their sales capabilities.
3. Customer relationship maintenance: develop and maintain good cooperative relationships with dealers, distributors, and end customers, promptly addressing their needs and issues.
4. Market research and information feedback: collect and analyze market information, particularly regarding dealer performance, market demand, and competitive dynamics, to provide data support for optimizing sales strategies.
5. Promotion activity execution: assist dealers in organizing promotional activities within the region, providing promotional materials and event support to drive sales growth.
requirements:
1. Bachelor\u2019s degree or above, preferably in marketing, automotive, or related fields.
3. 2 years or more of sales experience in the automotive industry, with dealer management experience preferred.
4. Strong communication and negotiation skills, capable of establishing and maintaining long-term cooperative relationships with dealers.
5. High market sensitivity and insight into customer needs, able to provide targeted business support to dealers.
6. Willingness to travel and adapt to flexible work arrangements within the region.
hoy
job responsibilities:
1. Execution of regional sales targets: responsible for automotive sales in designated areas according to the company’s sales targets, ensuring the completion of sales tasks.
2. Dealer management and support: assist in the daily management of dealers in the region, conduct regular visits to understand their sales performance and needs, and provide necessary business support and training to enhance their sales capabilities.
3. Customer relationship maintenance: develop and maintain good cooperative relationships with dealers, distributors, and end customers, promptly addressing their needs and issues.
4. Market research and information feedback: collect and analyze market information, particularly regarding dealer performance, market demand, and competitive dynamics, to provide data support for optimizing sales strategies.
5. Promotion activity execution: assist dealers in organizing promotional activities within the region, providing promotional materials and event support to drive sales growth.
requirements:
1. Bachelor’s degree or above, preferably in marketing, automotive, or related fields.
3. 2 years or more of sales experience in the automotive industry, with dealer management experience preferred.
4. Strong communication and negotiation skills, capable of establishing and maintaining long-term cooperative relationships with dealers.
5. High market sensitivity and insight into customer needs, able to provide targeted business support to dealers.
operations manager
hoy
cuauhtemoc, distrito federal ibancar world
ayer
mexico operations manager consumer lending (fintech)
who we are
ibancar is a fast-growing fintech company headquartered in mlaga, spain, with operations in spain and mexico. We specialize in technology-driven consumer lending and loan-as-a-service solutions. Our innovative digital asset-backed lending model is now expanding into automotive and broader consumer credit financing in 2025.
we hire only the best: ambitious, intellectually agile professionals who thrive in high-energy, fast-paced environments. If you want to be part of a high-performance culture that rewards results, we want to meet you.
the role
we are seeking an experienced lending operations manager to lead our mexico operations from our ju e1rez office in mexico city. You will oversee the entire consumer lending cycle from underwriting to disbursement, collections, recoveries, and legal ensuring efficiency, compliance, and alignment with our growth objectives.
key responsibilities
* design, implement, and manage operational processes for the entire loan lifecycle, ensuring they meet strategic and regulatory requirements.
* build and lead multidisciplinary teams (collections, legal, logistics) to deliver operational excellence.
* drive the adoption of new technologies to enhance customer experience, streamline lending processes, and optimize collections.
* monitor kpis, analyze performance data, and implement continuous improvement initiatives to achieve business plan targets.
* lead operational projects supporting product expansion and market growth.
* ensure high-quality customer service and effective debt recovery processes.
requirements
* bachelor\u2019s degree in business administration, finance, economics, or related field.
* 5+ years in operations management within the financial or fintech sector, ideally consumer lending.
* proven track record leading high-performance teams.
* strong knowledge of financial products, asset-backed lending, and preferably automotive financing.
* fluent in spanish and english, both written and spoken.
* advanced data analysis skills and comfort with technology-driven solutions.
what we offer
* career growth: join a company expanding globally, with opportunities to take on senior leadership roles.
* performance-linked earnings: your compensation will grow with your success.
* equity participation: become a co-owner of the business as we grow.
* prime location: work in the vibrant ju e1rez neighborhood of mexico city.
* collaborative culture: be part of a talented, supportive team that values excellence.
ready for the challenge?
send your cv to with the subject line operations manager consumer lending mexico.
operations manager
hoy
job title: operations specialist
we are seeking a skilled and motivated operations specialist to join our team.
* this is a challenging role that requires the ability to work independently and as part of a team, with minimal supervision.
the successful candidate will have excellent problem-solving skills, be able to think critically, and have a high level of integrity in handling confidential data.
key responsibilities:
* lead the logistics and preparation of employee or new hire hr tasks.
* ensure accurate data delivery through transactions in various systems and data entry.
* proactively audit hr systems to ensure the integrity of candidate and employee data.
* perform employee file maintenance including filing of records, records retention activities and agreement tracking.
* lead inbox or case management through independent problem solving and when necessary, triage to appropriate stakeholders.
* act as a key advisor and executor on project teams as needed to support initiatives.
* maintain highly ethical approach in the protection of confidential data, acting with the utmost scrutiny, judgment and care.
* ensure awareness of compliance with employment regulations and laws.
* understand the level of impact and risk of the role to the organization.
* adaptable, open to change, and able to work in ambiguous situations, responds to new information and unexpected circumstances.
* positive, self-motivated individual who can complete goals and tasks independently with excellent critical thinking.
* strong organizational and interpersonal skills; demonstrated ability to build relationships and effectively connect with others within the hr team and other departments.
* meticulous attention to detail.
* excellent communication skills, both verbal and written.
* strong commitment to providing world-class customer service to internal and external customers.
* uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
* support and comply with the company\u2019s quality management system policies and procedures.
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