.this isn't a typical customer experience role.
at manukora, we focus on creating personalized, meaningful connections that reflect the premium quality of our brand.
as a customer experience associate, you'll be the first point of contact for our customers, embodying our values of empathy, care, and professionalism.
whether resolving inquiries across email, chat, or phone, your goal is to deliver a delightful customer journey that exceeds expectations.you'll also be on the front line of things going on in the marketing department, operations, and product innovation, providing feedback from customers to the wider team.
the customer experience team is the beating heart of manukora and a great foundation for learning a deep breadth of customer, marketing, and operations skills with a global team.
this full-time remote role operates within us time zones.role overview:this isn't a typical customer experience role.
at manukora, we focus on creating personalized, meaningful connections that reflect the premium quality of our brand.
as a customer experience associate, you'll be the first point of contact for our customers, embodying our values of empathy, care, and professionalism.
whether resolving inquiries across email, chat, or phone, your goal is to deliver a delightful customer journey that exceeds expectations.you'll also be on the front line of things going on in the marketing department, operations, and product innovation, providing feedback from customers to the wider team.
the customer experience team is the beating heart of manukora and a great foundation for learning a deep breadth of customer, marketing, and operations skills with a global team.
this full-time remote role operates within us time zones.your responsibilities:be the hero our customers need: serve as the first point of contact via email, chat, and phone, solving problems with urgency, empathy, and a can-do attitude.create connections: build genuine relationships by delivering warm, personalized support that aligns with manukora's premium brand values.think like a detective: proactively identify barriers in the customer journey and collaborate with cross-functional teams to implement creative solutions.turn insights into action: analyze customer feedback to spot trends and provide actionable recommendations to improve the experience.bring our brand to life: represent manukora's voice with care, positivity, and a solutions-focused mindset at every touchpoint.provide feedback across departments: share insights on innovation, marketing messaging, paid ads, and product development with the wider team.drive loyalty: execute customer experience initiatives that foster long-term engagement and love for our brand.master the juggle: manage daily workflows efficiently, ensuring you meet engagement kpis while delivering consistently excellent service.own the outcome: proactively report and escalate issues to ensure quick resolutions and continuous improvement