At one&only, we exist to create joy for our guests through anticipation, creativity, precision, and warmth.
located in the heart of los cabos, mexico, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job it's our passion.
with stunning resorts across the globe and exciting expansion ahead, kerzner international currently has a fantastic opportunity for a
it assistant
to join the one&only palmilla family.
• coordinate with vendors the maintenance of installed systems and equipment.
• implement and maintain telephony and data networks in requested areas.
• prepare and update the inventory of equipment and software across the property.
• ensure the optimal performance of it and communication systems.
• prepare projects and reports while handling confidential information.
• provide timely technical support to users (hardware, software, networks, and internal systems).
• implement and monitor it security policies.
• create, update, and maintain technical documentation and user manuals.
• perform other tasks as assigned by the it director or it manager.
skills and competencies
• bachelor's degree in systems, information technology, computer science, or a related field (preferred).
• minimum 1 year of experience in technical support, systems administration, or a similar role.
• knowledge of lan/wan and wi-fi networks administration and support.
• proficiency in windows, office 365, and hospitality systems (opera, infor, etc.).
• experience in user support and incident resolution.
• knowledge of ip telephony and communication systems.
• familiarity with servers, active directory, and virtualization.
• basic knowledge of cybersecurity and it security policies.
• ability to develop and maintain technical documentation and manuals.
• strong communication and internal customer service skills.
• ability to work under pressure in an organized manner.
• intermediate to advanced english for technical support and vendor management.
at one&only, creating joy is at the forefront of everything we do. If you are detail-oriented, bold enough to go beyond the obvious, bring positive energy, and have the passion to make things happen then we are looking for you.
our brand is expanding faster than ever before, and we are committed to investing in your growth. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in creating moments of happiness beyond imagination, wowing our guests at every turn, and delivering memories that last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.