*bilingual service desk executive (100% native english)*
*work mode*: hybrid, remote or on-site (based on performance)
*schedule*: 12-hour day shifts with a rotating 4-days-one-week / 3-days-the-next-week pattern.
- 2 agents working from 5:00 a.m. to 5:00 p.m. (cdmx), on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
- 2 agents working from 7:00 a.m. to 7:00 p.m. (cdmx), also on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
- 1 agent working from 5:00 a.m. to 1:00 p.m. (cdmx), monday to friday, acting as a *floater* to cover for ptos or medical leaves within the team.
Do you have native-level english and a passion for solving tech issues with a customer-centric approach? *join our team!*
we are looking for a *bilingual service desk executive* who will serve as the first point of contact for users requiring technical support. We seek proactive individuals with excellent service attitude and flawless communication skills in english.
*responsibilities*:
- log, categorize, and follow up on tickets using the management tool.
- troubleshoot common software, hardware, network, and access issues.
- escalate cases in a timely manner when necessary.
- document solutions for the knowledge base.
*requirements*:
- native or 100% fluent english (spoken and written).
- at least 1 year of experience in help desk or technical support.
- basic knowledge of operating systems (windows/mac), office 365, networking, and ticketing tools (e.g., servicenow, zendesk).
- excellent communication skills, service-oriented attitude, and solution-driven mindset.
*nice to have*:
- itil, comptia a+, or other support-related certifications.
- experience in corporate environments or service centers.
*we offer*:
- competitive salary
- benefits above the law
- flexible work model (based on performance)
- ongoing training and career development
- a global team with a great work environmen
tipo de puesto: tiempo completo
sueldo: $15,000.00 - $20,000.00 al mes
beneficios:
- aumentos salariales
- horarios flexibles
- seguro de gastos médicos mayores
- seguro de vida
- vacaciones adicionales o permisos con goce de sueldo
- vales de despensa
pregunta(s) de postulación:
- ¿expectativa economica?
- ¿último sueldo?
- ¿timpo de experiência en service desk?O call center ?
Idioma:
- inglés nativo (obligatorio)
lugar de trabajo: empleo presencial