Job descriptionteamviewer is a leading integral technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots.
although teamviewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business‐critical processes through seamless connectivity.
against the backdrop of global megatrends like device proliferation, automation and new work, teamviewer proactively shapes digital transformation and continuously innovates in the fields of augmented reality, internet of things and artificial intelligence.
since the company's foundation in *, teamviewer's software has been installed on more than 2.5billion devices around the world.about the jobas a member of the customer support team, you will provide level1 technical support to end‐users and assist with billing; working with clients toensure the successful delivery of services.
- promote and maintain a high quality, professional, service‐oriented company image through outstanding delivery of customer satisfaction objectives- conduct online demonstrations to explain software functionalities to existing customers as needed- provide tier1 technical support for customer inquiries about teamviewer software- determine potential for sales opportunities and forward sales leads to the responsible teams- make customer satisfaction calls and participate in surveying customers to further improve service delivery- follow up on outstanding service issues to ensure customer successqualifications- fluent portuguese (mandatory)- high school diploma or ged- associate's or bachelor's degree in relevant field or equivalent work experience (preferred)- 1+ years prior work experience in a high-volume call‐center, customer care role (highly preferred)- excellent oral and written fluency in english- bilingual (spanish or portuguese) – a plus, not required- advanced knowledge of windows® operating systems (required)- intermediate knowledge of ms office software (required)- high level of it and technical knowledge with interest in the it fieldadditional information- full‐time position at the office in clearwater, fl, usa- it's all about the team: become part of a community that values respect, support and open feedback.
- our teams collaborate and work with each other towards a common goal.
- we truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- we offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
- we offer perks like free snacks, company celebrations, team events, health & wellness activities.benefits- 401(k)- dental insurance- health insurance- paid time off- vision insuranceshift & work location- shift: 8 hour shift- weekly day range: monday to friday- work setting: in‐person- work location: in person#j-*-ljbffr