Company description zf lifetec is a global company employing around 34,000 people across 49 locations in 22 countries in europe, north and south america, and asia. It develops and produces intelligent seat belt and steering wheel systems, airbag modules, and gas generators for all types of mobility solutions, meeting the highest standards of quality and safety. It is one of the world's leading manufacturers of safety systems and has more than 60 years of history as a supplier to well-known vehicle brands.
if you are attracted to automotive safety technology and international environments, you will find a dynamic and highly innovative context.
job description in the role of customer service quality engineer, you will be responsible for ensuring and continuously improving customer service quality, acting as a technical liaison between the company and users.
in your daily work, you will monitor customer satisfaction indicators, manage complaints and non-conformities, coordinate corrective actions with engineering, production, and field service teams, and analyze data to identify trends and improvement opportunities.
you will provide technical support to internal teams and customers, document incidents, and prepare quality reports, as well as proposals for process and product improvements. You will also collaborate in internal/external audits related to customer experience and in training operational staff on service quality standards.
this is a full-time, on-site position located in chihuahua, mexico.
experience in customer satisfaction and customer service (customer satisfaction, customer support), with the ability to manage complaints and feedback in a structured manner.
skills in field service and technical support (field service, technical support), including coordination with multidisciplinary teams and communication of technical topics to non-specialists.
strong problem-solving and incident analysis skills (troubleshooting), with a preventive approach and focus on continuous improvement.
degree in engineering (industrial, quality, mechanical, electronic, or similar) or equivalent training related to the automotive or manufacturing sector.
knowledge of quality tools (8 d, ishikawa, pareto, fmea, or similar) and data handling for root cause analysis.
intermediate to advanced level of english to interact with international teams and clients.