A dynamic music company in mexico city seeks a customer support specialist to provide first-level technical support and enhance client relationships.
the ideal candidate will have over 2 years of customer service experience, proficiency in english, and a solution-oriented approach.
responsibilities include managing support inquiries, guiding clients through technical tasks, and ensuring service quality.
this role operates from 8 am to 8 pm eastern time on weekdays, with evening and holiday shifts required.
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