-job descriptionbusiness administration & operational management will participate in business activities, supporting senior managers with bau & non-bau activities, cyclical work pieces such as annual reporting and short term initiatives. They are located in bau teams and would report to a senior manager and may have direct reports.
This job is part of client service and does not manage any portfolios. Those employees fulfilling a business administration & operational management role are expected to possess some knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the business area they are located in but are not expected to have specific product knowledge relating to the business or function in which they are located.
This position manages global project related client service, support all the okr´s, figures regarding client service and the management of the complains committee.
The key tasks will include some or all of the following:
- assisting with the execution of business initiatives and activities in support of business area aims. Change implementation projects are out of scope
- participate and support in business planning activities which may include financial, technological and resource planning
- contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
- support in forums and committees to represent view of business area
- support the development and monitoring of internal governance activities
- investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
- evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured.
- to coordinate the global activities and projects related to client service
requirements- experience in client service - desired
- english as a second language - advanced level
- internal systems knowledge: hogan, leap, connect - desired
- high level of responsibility, organization and proactivity
- effective communication skills, both written and spoken
- excellent service attitude
- strategic and business thinking aligned with hsbc.
- quick learner and results-oriented/proactive.
- leadership, good negotiator, able to work under pressure, and conflict mediator.