Job description
key responsibilities
* conducts requirements gathering, blueprinting, and works with technical teams to deliver solutions and technologies to meet customer's business goals and requirements.
* creates and updates solution blueprint documentation.
* enhances overall solution design, data analysis, workflow, and reporting.
* supports customers with end-to-end testing of cloud page submissions or apis from customer-hosted web forms, such as lead generation/enrollment pages.
* collaborates with technical teams for any identified integration or platform implementation needs.
* works with technical teams to build, test, and deliver the technical solution(s) identified in the program roadmap.
* develops custom features and other capabilities with marketing cloud services and executes other technical projects as needed to align with the program roadmap.
* creates automated campaigns.
* completes ad-hoc technical development and recommendations.
required skills and qualifications
* has 5 to 10+ years of hands-on experience in salesforce marketing cloud services.
* is skilled in building and delivering marketing cloud solutions and translating business requirements into technical solutions.
* can work effectively in a team environment with cross-functional teams.
* has strong diagnosis and technical issue resolution abilities.
* has excellent verbal and written communication skills, with the ability to explain technical details to non-technical stakeholders.
* is familiar with gdpr and other data protection regulations.
* has experience in the pharmaceutical or healthcare industry and familiarity with other salesforce products.
* is adaptable to new-generation technologies and trends.
commitment to inclusion
the organization is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities they serve.