We are seeking a highly skilled seller verification compliance officer to join our team. In this role, you will be responsible for ensuring that our verification program meets all compliance obligations while providing an excellent experience for our sellers.
the ideal candidate will have a strong background in kyc/b and fraud investigation, with the ability to conduct sophisticated investigations and analysis. They will also possess excellent written and verbal communication skills, as well as the ability to work well both independently and within a team structure.
key responsibilities:
* understand and enforce etsy's policies regarding seller identity verification.
* stay up-to-date with training and maintain in-depth knowledge of etsy's evolving policies and product offerings.
* communicate efficiently and accurately with sellers about enforcement actions.
* uphold seller verification service levels and performance metrics.
what we offer:
* a competitive salary package.
* an equity package and annual performance bonus.
* a comprehensive benefits program that supports your overall well-being.
qualifications:
* fluent in english.
* bachelor's degree preferred.
* 2+ years of experience in kyc/b, fraud investigation, or other e-commerce risk management experience.
* experience conducting sophisticated investigations and analysis (cdd, edd etc.).
* ability to work well both independently and within a team structure.
* excellent written and verbal communication skills.
* comfortable providing and receiving feedback as a regular practice.
* willingness to work either a sunday-thursday or tuesday-saturday schedule (one weekend shift per week).
about us:
we are a diverse, equitable, and inclusive workplace that values individuality and variety. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.