Overview
handle customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Create performance reports and provide mentoring to new agents or agents that have been recently trained in a new segment. Take payments for customers to place orders at a store or the website.
responsibilities
* create performance reports and provide mentoring and feedback to new agents or agents that have been recently trained in a new segment.
* process orders, rebates, and complaints.
qualifications
* a high school diploma or equivalent (g.e.d.), may include specialized or vocational courses.
* area of study: customer service
* years of experience: one to two years
* type of experience: customer service, call center knowledge, autozone culture
* special certifications or technical skills: communication skills - verbal and written, bilingual, basic computer software
* other/preferred: self-direction.
customer service agent
hoy
think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. We ensure our employees are top-notch and strive for excellence.
* benefits: earn up to 10,000 mxn per month plus paid weekly
* earn performance bonuses along with above-law benefits
* schedule flexibility
* food vouchers
* medical insurance against accidents
* life insurance
* comfortable facilities
* requirements: must have at least a high school diploma or ged
* bilingual spanish-english (intermediate to advanced)
* experience in customer service, sales, billing, collections, and technical support
job types: full-time, part-time
part-time hours: 32.5 - 40 per week
salary: up to $10,000.00 per month
education: high school or equivalent (required)
experience: customer service: 1 year (required); sales: 1 year (required)
language: spanish (required); english (required)
it customer support specialist
hoy
join a team recognized for leadership, innovation and diversity: join honeywell's one it team that offers it support to honeywell end users across the globe. You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with it. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction.
key responsibilities
* end to end it support
* develop self-help documents
* it asset set up and decommissioning
* documentation and reporting
* end user training
* test and develop resolutions
* participate in audits
* troubleshooting and root cause analysis
* monitor and track issue resolution
* maintain equipment stock
you must have
* bachelor’s degree in systems engineering or related field
* 1 year of experience supporting it, operating systems (windows), service desk
* advanced english (reading 100%, speaking 50%)
* excellent customer focus
* availability to work on site and schedule availability
* 1 year of experience supporting manufacturing environment
* this position will cover the second shift of 1 pm - 10 pm from monday to friday
we value
* understand networking concepts; servers; lans/wan
* experience using help desk call logging system
* conveys information with clarity, ensuring messages are understood across diverse, global teams
* ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
* demonstrates ability to deliver on complex situations or problems without guidance or supervision
additional information
* job id: hrd
* category: information technology
* location: vialidad tabalaopa no. 8507, fraccionamiento ejido avalos, chihuahua, chihuahua, 31074, mexico
* nonexempt
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