En CRH Talento en IT, nos especializamos en la búsqueda y selección de consultores en el sector de Tecnologías de Información (IT) de acuerdo con las necesidades de nuestros clientes.
Are you a customer service expert looking for a new challenge?
We are looking for motivated and customer-focused individuals to join our Finance Customer Service team. If you are passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity for you!
What You'll Do:
Provide an excellent customer experience by handling inbound calls and chats related to vehicle financing.
Help customers with a variety of requests, including payment extensions, due date changes, and payment research.
Navigate multiple applications and use an online knowledge-base to assist with call handling and decision-making.
Research and correct items like misapplied payments or balance disputes.
Discuss past due accounts with customers and establish acceptable arrangements.
Maintain a high level of agility to adapt to changes in technology and processes.
What We're Looking For:
Prior experience in customer service is required. Call center experience is highly preferred.
Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language.
A strong customer service mindset.
Some college or university coursework is a must, while a Bachelor's degree is preferred.
Working Conditions:
This is a full-time, 48-hour per week role.
Hybrid work model: 4 face-to-face days (Naucalpan), working from home on Fridays and Saturdays (two Saturdays per month).
Candidates must be versátil to work shifts during our hours of operation: Monday-Friday from 7 am to 7 pm CST and Saturday from 7 am to 3 pm CST.
The salary range is from $16,000 to $20,000 mxn
We offer a collaborative and supportive team environment with extensive training to set you up for success. We also provide a comprehensive benefits package, including:
30 days of Christmas bonus
100% vacation premium
Grocery vouchers
A savings fund
Major medical insurance
Life insurance
A pension plan
On-site dining
Parking
Transportation service
Join us and help build lifetime customer relationships!
Note: This position is scheduled to start the second week of October.
📌 Finance Customer Service Representative (Call Center Agent)
🏢 CRH Talento de IT
📍 Tuxtla Gutiérrez