What success looks like in this role:
work modality: home office -mexico home-based. However, if the candidate is based in a city with a client site, occasional hybrid attendance may be required.
be responsible for managing and supporting a diverse range of devices, including windows, macos, android, and ios. This role requires extensive experience with sccm and intune, as well as strong client-facing and consulting skills. The ideal candidate will develop and implement sccm and intune policies, provide technical support, and collaborate with clients to deliver tailored solutions.
key responsibilities:
* architect and implement microsoft intune-based device management solutions.
* configure and manage windows autopilot, compliance policies, configuration profiles, and application deployments.
* support the migration projects from legacy systems (e.g., sccm) to intune.
* develop and maintain powershell scripts and automation workflows.
* monitor and troubleshoot device enrollment, policy application, and user issues.
* collaborate with security teams to enforce conditional access and zero trust policies.
* maintain documentation for processes, configurations, and best practices.
* provide level 3 support and act as a subject matter expert for endpoint management.
* stay current with microsoft 365 and intune updates and recommend improvements.
you will be successful in this role if you have:
qualifications:
* bachelor's degree in information technology, computer science, or a related field.
* excellent problem-solving and analytical skills.
* strong client-facing and consulting skills, with the ability to communicate technical concepts to non-technical audiences.
* ability to work independently and as part of a team.
* spanish and english (speak and write) to work with clients and global teams
technical skills:
* deep expertise in intune items like autopilot, device enrollment, management, and profile creation.
* strong experience with powershell scripting (microsoft graph api desirable).
* familiarity with azure active directory (entra id), conditional access, and group policy.
* experience with sccm/mecm and hybrid co-management environments.
* knowledge of mdm for ios, android, and macos platforms.
* understanding of windows 10/11 deployment and lifecycle management.
* experience with application packaging and deployment via intune.
nice to have:
* jamf mdm knowledge.
* relevant certifications (e.g., microsoft certified: modern desktop administrator, jamf certified).
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