The logistics manager leads end-to-end logistics and warehousing operations through a 3pl, ensuring safe, compliant, and cost-effective execution from receiving to final delivery. The role owns 3pl governance, kpi/sla performance, inventory accuracy, transportation efficiency, and continuous improvement to meet business and customer service goals. This position partners cross-functionally to balance demand, capacity, and budget while proactively managing risks, expense control, and network optimization.
key responsibilities/activities
3pl governance and performance management
: own the relationship with the 3pl, set and track slas/kpis, run business reviews, and drive corrective actions to close performance gaps.
warehouse and inventory control
: ensure inventory accuracy, traceability, and proper storage practices (fifo/fefo, lot/serial, expiry control), including cycle counts and audits.
inbound and outbound transportation management
: oversee carrier/routing strategy, shipment planning, freight cost optimization, and issue resolution for delivery incidents.
order fulfillment and customer service execution
: guarantee timely, complete, and correct order processing (picking, packing, shipping), managing escalations that impact customers.
cost and budget ownership
: build, manage, and optimize the logistics budget; validate 3pl billing and deliver cost-reduction and total cost ownership improvement initiatives.
continuous improvement and process standardization
: lead projects to improve productivity, reduce damages/returns, shorten cycle times, and standardize sops.
cross-functional coordination and risk management
: partner with planning, sales, customer service, quality and finance to align capacity and demand, mitigate operational risks, and ensure compliance.
interactions/relations ships
internal
supply chain director
: align logistics strategy, capacity, and performance to business goals; escalate risks and decisions.
demand planning
: synchronize inbound flows, inventory targets, and fulfillment priorities; manage peaks and shortages.
customer service
: ensure otif performance, resolve delivery issues, and coordinate order priorities and escalations.
sales & marketing
: support product launches, promotions, channel requirements, and special customer programs.
finance
: manage logistics budget, validate 3pl invoices, track savings.
regulatory / compliance
: ensure warehouse and transport comply with sops, audits, product handling rules, and industry regulations.
external
3pl leadership & operations teams
: daily execution governance, sla/kpi reviews, staffing/capacity planning, and continuous improvement.
carriers / transportation
: lane performance, freight optimization, claims handling, and delivery issue resolution.
key accounts
: service level alignment, delivery commitments, and resolution of high-impact incidents.
auditors / regulatory
: ensure audit readiness, documentation, and corrective actions on findings.
education and experience
university – bachelor's degree (industrial engineering)
preferred experience
innovation driven by social needs
respect for all
leading teams (bc ohq – for managerial jobs only)
disclaimer
the job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by job holders within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
duties may be subject to periodic review by the hr, immediate supervisor or nominated representative (in consultation with the job holder) to reflect the changing work composition of the business.
áreas afines
compras.
procesos.
virtudes
develop and execute procurement strategies for customs clearance and last-mile logistics services in mexico, ensuring high service quality and operational efficiency. Provide adaptable and feasible strategies in response to stakeholder requests, leveraging strong problem-solving skills.
2. Relationship management:
build and maintain strong relationships with customs authorities and logistics providers, optimizing supply chain operations and enhancing efficiency.
oversee and evaluate supplier performance to ensure alignment with alibaba international's business objectives, compliance standards, and operational needs.
4. Cost analysis and contract negotiation:
analyze market trends, monitor costs, and negotiate contracts to drive cost savings and value optimization.
5. Cross-functional coordination:
work closely with internal teams to ensure smooth customs clearance and last-mile service delivery, addressing and resolving interdepartmental issues effectively.
6. Procurement process compliance and improvement:
adhere to procurement policies, procedures, and ethical standards, ensuring compliance with relevant regulations. Continuously evaluate and improve procurement processes to enhance efficiency, reduce costs, and minimize risks.
1. Educational background:
bachelor's degree or higher in supply chain management, logistics, or a related field.
2. Experience:
7+ years of experience in procurement or logistics management, with a strong preference for expertise in customs clearance and last-mile services.
3. Technical knowledge:
in-depth understanding of global customs regulations and supply chain processes.
exceptional negotiation skills and experience in supplier relationship management, with the ability to build and maintain strong, long-term partnerships.
excellent communication skills in english and spanish to effectively collaborate with global teams. Proficiency in chinese is a plus.
the procurement manager for logistics & distribution will lead the effort of implementing and managing the procurement strategy for the region in alignment with the global procurement strategy. You will collaborate with business stakeholders to develop and execute category strategies to maximize value for the business. This includes developing long-term strategies, leading sourcing events, negotiating contract terms; leading supplier performance management; and identifying continuous improvement and cost savings opportunities. Your goal is to become a trusted business partner who creates competitive advantage through strategy development, operational excellence, and driving improvements in total cost of ownership, service, quality, and sustainability.
responsibilities
•leverage expertise in the transportation (road, rail, ocean) warehousing, contract manufacturing, and 4pl markets, suppliers, and cost drivers to manage financial risk, ensure quality and service, and drive sustainability objectives.
• utilize strategic sourcing methodology to develop category strategies, source, negotiate contracts and manage suppliers to deliver total cost of ownership (tco) models, ensure speed to market, value creation and risk mitigation.
• responsible for savings, cash, supply security, and sustainability. Responsible for reporting and maintaining the information integrity with regards to global direct savings program tracker.
• support of global category leads and / or regional leads on rfp building, data analysis, market analysis, spend analysis, and global vendor consolidation in connection with business needs.
• work closely with lac supply chain, global logistics procurement, procurement finance, legal team and suppliers to identify cost reduction programs.
• serve as the primary point of contact for cross-functional partners across the various transportation, warehousing, and co-manufacturing services.
• proactively works with suppliers to ensure the delivery of continuous improvement and technology which ultimately leads to a competitive advantage for the company. Lead the process for monthly and/or quarterly business review with strategic vendors and key internal stakeholders.
• lead cross functional teams through a sourcing and project management process to support supply management and operations objectives.
• ensure key requirements such as master services agreements, award letters or outline agreements in place.
skills and experience needed
• bachelor's degree in business, supply chain management, industrial engineering or related field.
• minimum of 3-5 years of experience in procurement with a focus on transportation, warehousing, and contract manufacturing sourcing, preferably in a multinational environment in a complex matrix structure.
• language skills: fluent in spanish & english.
soft skills:
• ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
• excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• proven track record in development and gaining alignment to complex procurement strategies.
• able to manage in a matrix environment and to effectively engage with critical stakeholders of same and other functions.
hard skills:
• experienced in contract negotiation, including development of negotiating plans and strategies, and executing.
• ability to demonstrate proven results in delivering cost savings, cash, and service improvements, required.
• strong analytical and problem-solving skills, with experience using transportation or business analytics software, preferred.
• experience with esourcing tools and sap.
• excellent pc skills: ms office (excel, word, powerpoint).
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