Overview
Join to apply for the BANAMEX SUC SUR DIST TLAX-PUE REG OPERADOR CAJERO 31 SAN MARTIN TEX role at Banamex.
This Teller position is entry-level and focuses on assisting with branch activities, delivering client-facing services, and processing transactions in coordination with Customer Service. The objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
- Identify referral opportunities for new products and services based on client’s financial goals
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and will be measured by specific metrics
- Appropriately assess risk when making business decisions, ensuring compliance with laws, regulations, and Citi policies, and escalate, manage and report control issues with transparency
Qualifications
- Previous relevant experience preferred
- Demonstrated sales and customer service experience
- Money handling experience
- Effective problem solving and communication skills
- Ability to work well in a team-oriented environment
Education
- High School diploma or equivalent
Additional Job Details
- Job Family Group: Customer Service
- Job Family: Branch Service
- Time Type: Full time
- Most Relevant Skills: Please see the requirements listed above.
- Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.
Equal Opportunity
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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