Customer care: premier customer care; service level performance of fedex strategic business; top tier enterprise global and regional customers support; service analysis performance; continuous improvement; data analytics across multi-regional and cross operating companies' customers; root cause analysis; outstanding customer experience delivery; best practices implementation; robust solutions offering for complex and critical situations; eg/er business reviews preparation participation; customer education on fedex products; services; tools and required regulatory; industry vertical & sme support (e.g. Life sciences; aviation; e-commerce; etc.); learning & development design and delivery support; network building across functions; customer issues anticipation & resolution
involves management responsibility for a team of people or a specific location(s) within the business.
teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory and deputy management.
management responsibilities include disciplinary action up to and including dismissal.
planning & organizing skills, judgement & decision making skills, leadership skills, project
management skills, written & verbal communication skills two years university/college or equivalent.
maestro certification required.
language: proficiency in english a moderate level (3-5 ) years business experience including two (2) years customer service/contact experience.
previous management or supervisory experience in a service environment strongly preferred.
toeic minimum 600 pts update
fedex is widely acknowledged as a world-class company.
we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
fedex is consistently named among the world's most valuable and admired brands.
some of our recent awards include:
- 2020 fortune's world most admired companies (14th)
- 2019 fortune's best places to work (15th)
- 2019 forbes's one of the "best employers for diversity"
- 2020 fedex lac included in the gptw's best workplaces in latin america ranking (24th)
- 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
- 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
- 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 fedex uruguay selected by gptw among the 5 best companies to work for.