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customer service representative
apply locations matamoros time type full time posted on posted 26 days ago job requisition id jr-109408
littelfuse is one of america’s best mid-sized companies (forbes) and has been named one of the best places to work in illinois (best companies group) for 11 consecutive years. With its global headquarters in chicago, illinois, usa, littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, littelfuse had net sales of $2.1 billion.
the customer account representative is responsible to provide industry-leading service and support to littelfuse industrial controls and sensors oem customers.
about your role:
* oem account service: build strong customer relationships, understand key accounts, coordinate deliveries, provide forecasts, maintain portals, and interface with product management. (50%)
* general service and account management: accurately and promptly manage purchase orders, returns, inquiries, sample requests, quotes, new accounts, and inventory coordination. (40%)
* sales and marketing: distribute product announcements to customers and reps, and relay customer feedback on pricing, promotions, and products to sales and pm teams. (10%)
* other duties as assigned.
about you:
education:
* bachelor or university degree
experience:
* 1-3 years of customer service in a manufacturing industry
* team player great personality, excellent phone / communication skills both written and oral.
* results-oriented, good problem solving skills
* good organizational and proactive skills
* a “self starter”- thinker, doer – a person that initiates work.
* must be proficient in microsoft office suite
* able to handle multiple tasks efficiently
* able to work in a high-paced environment
* sap experience a plus
littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our core values — customer focus, teamwork, results-driven, integrity, and innovation — support us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems. We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference — everywhere, every day.
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about us
our humble roots date back to 1927, where, in the back of a garage on chicago’s northside, our founder, edward sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “little fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “littelfuse.”
for more than 95 years, littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and ev charging infrastructure, renewable energy and energy storage, factory automation, power management and more.
throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at littelfuse — everywhere, every day.
littelfuse is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.
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