*this is a remote position only*
*to be considered, please send a 2-minute video introducing yourself to hr@alia.services *
who we are:
alia services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
what do we provide?
* full-time positions with the potential for overtime
* 100% remote jobs
* competitive compensation package.
* an inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
* 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
* opportunities for cross-functional development
about the role
alia services is recruiting on behalf of a fast-growing global saas company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for an offshore customer support specialist to join the support team. This role involves working 9-hour shifts and supporting our global customers.
what you’ll do
* support customers in using the clients platform effectively
* respond to support requests via email, chat, calls, or portal
* troubleshoot issues or escalate when needed
* keep customers informed and updated
* identify and report bugs to internal teams
* follow up on issues to ensure resolution
* collaborate with customer success and implementation teams
* help improve our help center and internal resources
what we’re looking for
* at least 2 years of experience in customer support (saas or technical support preferred)
* strong communication skills in english and french (spanish or italian is a plus)
* experience handling customer calls and support tickets
* comfortable working with technical issues and troubleshooting
* strong problem-solving and analytical skills
* good teamwork and organization skills
* experience supporting us customers or handling escalations is a plus
* familiarity with tools like zendesk is a plus
* basic excel skills (vlookup, data analysis)
* interest in technology and mobile troubleshooting