Job description:
we are seeking a seasoned regional operations director to join our expanding team. This is an exceptional opportunity for a highly motivated and strategic leader to drive performance, efficiency, and growth in the region.
the successful candidate will be responsible for overseeing daily operations across inbound and outbound sales, onboarding, workforce management, quality, and compliance. They will monitor performance metrics, identify areas for improvement, and implement corrective actions to drive business results.
key responsibilities:
* oversee daily operations across multiple channels (voice, chat, email)
* monitor performance metrics and implement corrective actions
* develop and manage budgets while ensuring cost efficiency
* implement best practices to drive efficiency and quality
* manage and mentor large teams
requirements:
to succeed in this role, you will need:
* a strong background in operations leadership and/or large-scale sales management
* 7+ years of experience in bpo/call centre environments with international exposure
* expertise in operations, workforce management, and process improvement
* in-depth knowledge of sales strategies and techniques in high-volume environments
* analytical and data-driven decision-making abilities
* c1 english proficiency + native spanish
benefits:
as a key member of our team, you can expect:
* a competitive salary aligned with industry standards
* a comprehensive benefits package
* ongoing coaching and leadership development opportunities
about us:
we are a highly successful tech business providing epos and apos systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button. We pride ourselves on delivering exceptional customer service and driving business growth through innovative technology and strategic partnerships.