Job overview
we are seeking a highly skilled professional to join our team as a risk analyst. The ideal candidate will have excellent analytical skills, attention to detail, and strong communication abilities.
as a risk analyst, you will play a critical role in identifying and mitigating risk associated with financial transactions. You will work closely with various teams to ensure that all processes are secure and compliant with regulatory requirements.
* drive results by achieving both team and individual goals consistently
* monitor alerts to identify high-risk transactions and prevent fraudulent activity
* review merchant authorizations, deposits, and refunds to identify suspect transactions via risknet
* identify merchant accounts for credit referral or further investigation
* verify information with card issuing banks
* validate suspicious transactions by contacting merchants and obtaining necessary documents
* capture and hold funds according to guidelines
* recommend reserve release of merchant funds where appropriate
* process electronic funds transfers and wires for merchants as needed
* liaise with the investigations team to gather information on suspect fraud transactions for timely action
* provide quality customer service and subject matter expertise to internal departments, third-party partners, and independent sales organizations
key responsibilities
* strong analytical and problem-solving skills
* flexibility to work different shift schedules, including weekends and holidays
* high standards in professionalism and fostering positive customer experience
* ability to work independently while maintaining high accuracy
* ability to multitask in a complex environment
* adept in google applications