Job summary
the human resources director for call center operations plays a pivotal role in fostering a positive and inclusive work environment, managing payroll, onboarding and offboarding, employee relations, and supporting overall hr functions.
key responsibilities
1. payroll management:
* manage end-to-end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.
* collaborate with payroll providers to ensure timely and accurate payroll processing.
* prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state, and local regulations.
* review, investigate, and respond to information requests from labor and fiscal authorities.
2. employee relations:
* implement policies and procedures to foster a positive, healthy, and inclusive workplace culture.
* review and update the company's internal work regulations and supervise compliance.
* handle employee relations matters, conduct investigations, and address conflicts.
* coordinate, review, and issue progressive discipline actions with managers and labor attorneys.
* coordinate employee recognition activities.
3. human resources compliance:
* ensure compliance with local labor and fiscal laws and regulations.
* keep abreast of changes in employment legislation and update policies accordingly.
* work closely with the vp of hr and labor attorneys to address hr-related legal matters.
* maintain and update personnel files with all required legal, fiscal, and personal documentation, including employment contracts.
4. performance management:
* develop and implement performance management processes.
* provide guidance to managers on performance improvement plans.
* conduct regular performance reviews and contribute to employee development plans.
5. training and development:
* identify training needs and develop training programs for employees.
* facilitate training sessions on various topics and professional development.
* monitor and track employee development and training progress.
* ensure compliance with annual training requirements established by law.
6. compensation and benefits:
* administer compensation and benefits programs in compliance with fiscal regulations, including grocery vouchers, life insurance, profit sharing, employee vacations, and other paid time off.
* stay updated on market trends to ensure competitive compensation packages.
* work with external vendors to manage employee benefits.
7. talent acquisition:
* develop and implement effective recruitment strategies to attract top talent.
* collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.
8. workers union:
* manage the company's relationship with the workers' union.
requirements
to be successful as a human resources director for call center operations, you will need:
* education:
o bachelor's degree in human resources, business administration, or a related field.
* experience:
o minimum of 3 years of experience as a human resources manager.
o hris system experience.
* skills:
o bilingual (english and spanish).
o experience in hospitality, preferably in a call center environment.
o in-depth knowledge of mexican labor laws and regulations.