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job title: desktop support technician
travel required: yes – up to 150 miles between offices (mileage reimbursed per policy)
job type: full-time
we are seeking a skilled desktop support technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing it assets, providing end-user support, and ensuring smooth it operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
key responsibilities
* provide onsite and remote support for windows and apple laptops/desktops (imac – installations, moves, additions, and changes)
* troubleshoot and resolve issues on windows, macos, and mobile devices
* manage hardware refreshes, warranty repairs, and equipment redeployment
* handle printer installation, configuration, and break/fix support
* oversee inventory, asset tagging, and depot operations
* coordinate equipment shipments, returns, and asset reclaim
* support executive/vip users and perform av system health checks
* provide walk-up support and assist with onboarding new hires
* maintain asset management systems and provide weekly inventory/outflow reports
* collaborate with external vendors for hardware repairs and field dispatch
* ensure all service requests and incidents are tracked and resolved in a timely manner
* maintain compliance with internal standards and policies
requirements
required qualifications:
* 3–5 years of experience in it support roles
* proficiency with windows 10, macos, and microsoft office suite
* imaging and deploying windows os
* understanding of basic networking concepts (tcp/ip, ethernet, windows networking)
* experience supporting networked printers and av systems
* familiarity with asset management and inventory tracking
* outstanding customer service and interpersonal communication skills
* strong organizational and multitasking abilities
* ability to lift and move equipment up to 50 lbs
* must have a valid driver’s license and access to a personal vehicle
preferred qualifications
* experience in automotive manufacturing industry preferred
* mcp and/or a+ certifications
* experience in a help desk or call center environment
* skilled in spreadsheet and reporting tools
* strong written documentation and reporting abilities
* experience supporting executive-level users
benefits
why join us?
this is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
information technology
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