Join vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our support engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
as an api support engineer at vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication apis and sdks.
If this sounds like you, continue reading below…….
What you will do
investigate, troubleshoot, diagnose and resolve technical issues related to customer api and sdk implementations
communicate effectively (both verbal and written) with our customers and internal stakeholders
problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
contribute to internal and external knowledge bases
collaborate with your team to identify bugs and escalate to next-level support
communicate well with different audiences (developers, technical and non-technical users)
what you must have:
bachelor’s degree in computer science or equivalent
at least 3-5 years experience in technical support, customer success or technical account management role within the telecommunications or saas sectors
experience supporting or implementing apis or sdks
experience with some of the following technologies: ip-based real-time multimedia communication technologies and protocols, including voip, sip, rtp, webrtc, websockets or experience with messaging technologies: e.g. Sms, smpp, gsm, mms, whatsapp, etc
capable of troubleshooting client and server-side code