Starmaker local operations specialist - voice room & family operationsjob summary starmaker is seeking a highly motivated, creative, and results-oriented local operations specialist to manage and enhance our core social features, specifically voice rooms and family. This role is crucial for driving user engagement, ensuring a high-quality community environment, and coordinating efforts with our global users. Key responsibilities voice room operations: plan, organize, and execute engaging online activities and events (e.g., themed parties, talent shows, collaborative broadcasts) within the voice room ecosystem to boost user participation and stickiness. Family management: oversee the lifecycle and healthy development of families; define growth strategies to ensure a positive and compliant community environment. Content & host management: identify, recruit, and train talented hosts and key users; work with them to continuously improve content quality and presentation skills. Communication & reporting: serve as the main point of contact for the local community; collect user feedback, analyze operational data, and provide constructive reports and actionable insights to the product and global operations teams. Core requirements language proficiency: fluent in english (written and verbal) is mandatory, as it is the primary working language for internal and external communication. Time zone commitment: must be able to flexibly adjust the work schedule to cooperate and align with the operational needs of the us region time zone (e.g., pacific time/eastern time) to facilitate real-time collaboration. Personality & communication: possesses an outgoing, energetic, and proactive personality. Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively to diverse audiences (users, hosts, and internal teams). Event planning & execution: proven ability to plan, organize, host, and manage online events or campaigns independently, from conception through successful execution and post-event analysis. Preferred qualifications industry experience: previous working experience (1-3 years preferred) in social media, live streaming, gaming, or entertainment app operations, especially with community/user management. Data analysis: basic understanding of operational metrics (e.g., dau, retention, conversion rates) and proficiency in using data to guide operational decisions. Cultural fit: strong understanding of local internet culture, social media trends, and user preferences within the target market. Crisis management: ability to stay calm and resourceful when handling community conflicts or operational issues in a fast-paced environment. Why join starmaker? Join a fast-growing, globally recognized social entertainment platform where your work directly impacts millions of users! We offer a dynamic work environment, opportunities for professional growth, and the chance to shape the future of social music entertainment. Would you like me to translate any specific phrases back into chinese or add a section about technical skills? Interested? Send your updated (english) cv to anna@starmakerinteractive.com