Requisition id: *
- job category: sales & customer service
- career level: manager
- contract type: permanent
- location: zapopan, mx
*job title: manager customer engagement seals americas*
reports to: regional sales manager
*key roles and responsibilities*:
execute skf's strategy, establishing key performance indicators (kpis) to propel impactful results.
- continually represent the voice of the customer.
- foster a cultural shift towards success through curiosity, care, collaboration and courage.
- inspire and lead your team to consistently deliver flawless customer experiences in every interaction.
- work closely with the global factories to deliver flawless customer experiences.
- identify opportunities for improvement, driving your team to meet and exceed service level agreements (slas).
- utilize data-driven insights to analyze workload trends for effective workforce management.
- collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities.
- work closely with sales, logistics, demand chain, finance and other departments to build a cohesive ecosystem that consistently delivers results.
- develop, map, and optimize processes, fostering a continuous improvement mindset and creating new ways of working.
- set ambitious team goals and individual development plans to drive continuous growth.
- manage performance plans as needed and actively engage in employee training and development.
*qualifications*:
- university degree, or equivalent experience in a related area in customer solutions, with proven experience in customer-facing roles, demonstrating a track record of driving positive outcomes.
- proficient in microsoft excel and microsoft suite, with advanced data analysis capabilities.
- experience with sap, c4c, and mainframe systems.
- exceptional written and verbal communication skills, complemented by strong presentation abilities.
- proven leadership skills, with the ability to empower and inspire teams to achieve excellence.
- outstanding organizational, time management, and planning skills.
- proactive decision-maker with a keen business sense and the ability to drive purposeful action.
- entrepreneurial spirit, self-motivated, and dedicated to achieving success.
- willingness and ability to travel (up to 15% of the time, including visit to customers).